Pre-Sales Engineer – Endpoint Devices & Unified Communications

Job DescriptionThe Pre-Sales Engineer is responsible for supporting the sales organization across the Gulf region by identifying customer requirements, designing technology solutions, and providing technical expertise throughout the sales cycle. The role focuses on Endpoint Devices, Workplace Solutions, Unified Communications, Video Collaboration, and related technologies.Key ResponsibilitiesProviding pre-sales technical support throughout the sales process for Endpoint Devices, Unified Communications, Collaboration, and Workplace Solutions.Working closely with sales teams to understand customer requirements and propose appropriate solutions.Delivering product demonstrations, technical presentations, workshops, and solution briefings to customers and partners.Designing and building proof-of-concept (PoC) and pilot solutions.Supporting channel partners with technical consultations, solution positioning, and project design.Identifying and addressing technical, competitive, and implementation challenges during the sales cycle.Preparing technical proposals, solution architectures, and technical responses for tenders and RFPs.Conducting partner training, enablement sessions, and technical workshops.Collaborating with vendors and internal stakeholders to ensure successful solution positioning and deployment readiness.Maintaining up-to-date knowledge of industry trends, emerging technologies, and competitive offerings.Providing technical troubleshooting and escalated support when required, either remotely or on-site.Supporting meeting room, conferencing, workplace collaboration, and endpoint device solution designs.Building strong relationships with customers, partners, and key decision-makers across the Gulf region.Skills & Experience RequiredMinimum 3-5 years experience in Pre-Sales Engineering, Technical Solution Consulting, or Technical Support.Experience supporting Endpoint Devices, PCs, Workstations, Collaboration Solutions, Video Conferencing, Unified Communications, and related technologies.Hands-on experience with vendors such as HP, Dell, Lenovo, Poly, Polycom, Avaya, Yealink, Microsoft, Logitech, Cisco, and similar brands.Strong understanding of UC, meeting room solutions, AV collaboration, and endpoint management technologies.Ability to design, present, and demonstrate technical solutions to customers and partners.Experience preparing technical documentation, solution proposals, and proof-of-concepts.Knowledge of networking fundamentals, endpoint deployment, device management, and collaboration infrastructure.Excellent presentation, communication, and customer-facing skills.Ability to work independently, manage multiple priorities, and support regional opportunities across the Gulf market.Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.Relevant industry certifications are considered an advantage.Preferred BackgroundExperience working closely with technology vendors, distributors, system integrators, value-added resellers, or technical solution providers.Prior experience supporting products and solutions from leading endpoint and unified communications vendors.Experience in partner enablement, channel support, solution consulting, and customer engagement across the Gulf region.