Presales Consultant

About the OpportunityOur client is a rapidly growing AI technology company transforming how businesses manage customer interactions through advanced voice AI solutions.This is a customer-facing, pre-sales-heavy role sitting at the intersection of consulting, solution design, sales, technology, and deployment.You will work directly with customers to understand their business challenges, identify opportunities where AI can create value, design practical solutions, demonstrate the technology, and support customers through successful implementation.The role is ideal for someone who enjoys solving ambiguous business problems, communicating with senior stakeholders, working closely with Sales, and getting hands-on with technology.This is not a traditional software engineering role. You do not need to be a software developer or have deep coding expertise. However, you should be technically comfortable working with AI products, APIs, integrations, workflows, and software systems.Key ResponsibilitiesCustomer Discovery & Pre-SalesWork closely with Sales to lead customer discovery and understand business requirements, workflows, pain points, and objectives.Engage directly with customer stakeholders to identify opportunities where AI can improve customer experience, operational efficiency, and business outcomes.Translate customer requirements and business problems into practical AI solution concepts.Participate in customer presentations, product demonstrations, workshops, and technical discussions.Build and demonstrate AI agents and workflows tailored to customer use cases.Support proof-of-concepts and customer evaluations by showing how the technology can address specific business requirements.Act as a trusted technical and strategic advisor throughout the customer evaluation process.Help Sales teams communicate the value, capabilities, and practical application of AI solutions to customers.Solution Design & DeploymentDesign practical AI workflows and implementation approaches based on customer requirements.Configure and optimise AI agents, conversation flows, and automation workflows.Help customers integrate AI solutions with their existing systems, APIs, telephony platforms, and business processes.Work with internal Forward Deployment Engineers and Engineering teams when deeper technical support or escalation is required.Support customers through testing, iteration, optimisation, and production launch.Help ensure a smooth transition from proof-of-concept and evaluation through to successful deployment.Monitor deployment progress, identify risks, and proactively resolve customer challenges.Continue supporting strategic customers where required following deployment.Cross-Functional CollaborationPartner closely with Sales throughout the customer acquisition and solution design process.Work with Product and Engineering teams to communicate customer requirements, technical challenges, and product gaps.Capture customer feedback and deployment learnings to help develop repeatable solutions, playbooks, and best practices.Identify opportunities to expand AI solutions into additional customer use cases and business functions.Become a subject matter expert on the company's AI platform and best practices for deploying AI solutions.What We're Looking ForFluent spoken Mandarin and English is essential.Experience in management consulting, technology consulting, solutions consulting, pre-sales, solutions engineering, technical consulting, or another customer-facing advisory role.Strong experience working directly with customers and senior stakeholders.Ability to quickly understand complex business problems and translate them into practical technology solutions.Strong presentation, communication, and stakeholder management skills.Comfortable leading customer discussions, workshops, demonstrations, and solutioning sessions.Technically curious and comfortable working with APIs, integrations, software systems, automation, and AI workflows.Strong problem-solving skills and the ability to navigate ambiguous and unfamiliar problems independently.Ability to explain technical concepts clearly to both technical and non-technical audiences.Strong commercial awareness and an understanding of how technology solutions support customer business objectives.Highly organised with the ability to manage multiple customer engagements simultaneously.Strong ownership and accountability, with the ability to follow customer problems through to resolution.Interest or experience in AI, LLMs, voice AI, automation, SaaS, or emerging technologies is highly advantageous.Comfortable working in a fast-moving startup environment where priorities may change quickly.Willingness to travel regularly across Asia-Pacific and, when required, to other international customer locations.TravelThis is a regional role supporting customers across the Asia-Pacific region.Travel is expected and may be approximately 50%, depending on customer requirements and project activity. Travel may include Singapore, Hong Kong, other APAC markets, and occasionally the US, Canada, India, or other customer locations.