Presales Solutions Engineer

About the CompanyWe are partnering with a fast-growing global technology company that provides a SaaS platform helping leading online retailers and brands expand and operate internationally.About the RoleThey are looking for a skilled, customer-focused Presales Solutions Engineer to play a key role at the intersection of Sales, Product, R&D, and client delivery. This is a highly consultative, client-facing position where you will lead technical conversations with prospective and existing customers, understand their business and technology environments, and design scalable integration strategies that support their growth. You will own the technical track throughout the pre-sales process—from discovery and solution design through technical validation—while acting as a trusted advisor to both technical and non-technical stakeholders.ResponsibilitiesPartner closely with Sales to introduce and position a sophisticated cross-border eCommerce technology platform to prospective customers.Lead technical discovery sessions to understand customer architecture, integration requirements, business objectives, and potential technical challenges.Translate complex platform capabilities into clear business and technical value for a range of stakeholders.Identify and address technical objections and potential implementation roadblocks throughout the sales process.Recommend appropriate integration and solution strategies based on each customer's technology environment and requirements.Own technical solution scoping during pre-sales, ensuring proposed approaches are scalable, feasible, and aligned with customer needs.Serve as a technical focal point during integrations, including demonstrating solutions and prototyping integrations within merchant environments when required.Provide technical guidance and best-practice recommendations to partners and customers.Develop deep expertise across the company's platform, capabilities, integrations, and product roadmap.Bring customer and market feedback back to Product and R&D teams to help influence future platform capabilities.Collaborate with distributed Sales, Product, Engineering, and delivery teams.Participate in customer meetings and workshops, including travel when required.QualificationsBachelor's or Master's degree in Computer Science or another relevant technical discipline.Required Skills4–5 years of experience in solutions engineering, solution design, systems integration, technical consulting, or a similar SaaS environment.Previous experience in a Solutions Engineer, Sales Engineer, or comparable client-facing technical role is strongly preferred.Strong knowledge of APIs, RESTful services, systems integrations, and general application architecture.Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.Strong discovery and problem-solving skills with the ability to translate customer requirements into practical technical solutions.Experience collaborating across Sales, Product, Engineering, and other cross-functional teams.Comfortable managing multiple customer opportunities and priorities in a fast-moving environment.Ability and willingness to quickly learn new technologies, platforms, and methodologies.Ability to travel for customer meetings and workshops as required.Preferred SkillsPrevious experience within eCommerce or retail technology is a significant advantage, particularly experience working with platforms such as:ShopifySalesforce Commerce Cloud (SFCC)Magento / Adobe CommerceSimilar enterprise eCommerce platformsPay range and compensation packageThis is an opportunity to join a global technology organization in a role with significant customer exposure and influence. You'll work directly with sophisticated retailers and brands, solve complex integration challenges, and have a direct line into Product and R&D—giving you the opportunity to influence both customer outcomes and the evolution of the platform.Equal Opportunity StatementWe are committed to diversity and inclusivity.