Principal Solutions Consultant

About MoEngage:MoEngage is the Middle East and Africa’s #1 Agentic Customer Data and Engagement Platform (CDEP), trusted by over 1,350 global consumer brands, including Galadari Brothers, DP World, Alsaif Gallery, Azadea, Botim, Gathern, Jumia, Homzmart, Jazeera Airways, Mobily Pay, The ENTERTAINER, Sanlam, Othaim Markets, Seera Group, GoTyme Bank, BFL, Holdsport Group, Apparel Group, Telda, Riva Fashion, and many more. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.MoEngage Analytics arms marketers and product owners to build a unified customer profile with insights into customer behavior, their journey, product usage, preferences, and interests. Brands leverage MoEngage to orchestrate customer journeys and build 1:1 experiences across the website and mobile (with MoEngage Personalize), email, social, and instant messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication into a single platform for better insights and lower costs. MoEngage’s AI Agents help marketers develop winning copy and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times.For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.MoEngage was the only vendor to be named a Customers’ Choice in both the 2026 Gartner Peer Insights™ Voice of the Customer: Email Marketing Report and Multichannel Marketing Hubs Report. MoEngage was also recognized as a Visionary in the 2026 Gartner Magic Quadrant for Personalization Engines and named a Leader in the 2026 IDC MarketScape: AI-Enabled Customer Data Platforms for B2C Users.About the roleYou will join our established Solutions Consulting team based out of Dubai and take ownership of MoEngage's largest and most technically demanding evaluations across the MEA and Africa. At this level, the job is equal parts art and science. The art is value selling at an enterprise scale: reading a complex account well enough to find value they have not yet articulated for themselves, whether that is buried in a legacy system, spread across regional entities, or hiding in a process nobody has questioned in years, and building a case that gets a room full of stakeholders to agree on what matters. The science is walking that same room through exactly how MoEngage's platform and its AI decisioning engine deliver on that value, down to the architecture and the mechanics, not just the promise of it.This role sits close to Sales leadership on the region's most important opportunities and is expected to set the bar for how MoEngage runs a technical sales process at the enterprise level.Roles & Responsibilities Own the end to end technical strategy for MoEngage's largest and most complex enterprise evaluations across the MENA region.Identify and build a value case around what a prospect has not yet recognized in their own data, systems, or customer journeys, particularly in accounts with legacy infrastructure or ownership spread across regional entitiesLead discovery and solution design for prospects with complicated environments: legacy core systems, multiple regional entities, and strict compliance requirementsWalk enterprise stakeholders from that value case into the specific technical mechanics that deliver it, showing exactly how MoEngage's core capabilities and AI decisioning engine work, at a level of detail that holds up under scrutinyDesign and lead technical validations, proof of concepts, and security or compliance reviews, including topics like data residency, and infrastructure architectureAct as an informal mentor to other Solutions Consultants: pair with them on complex deals, review demo narratives, and share what is working in discovery and objection handlingPartner closely with Sales leadership on account strategy and deal planning for the region's top opportunitiesBuild reusable, enterprise grade assets such as reference architectures, competitive positioning, and RFP response frameworksRepresent MoEngage in senior and executive level conversations, workshops, and industry events across the regionBring structured feedback from top tier deals back to ProductRequirements7+ years in pre-sales, solutions consulting, technical account management, or a related role, with a track record of leading complex, multi stakeholder enterprise sales cyclesStrong at value selling. You can find and articulate business value a prospect has not named themselves, and build it into a case that lands with stakeholders from IT to the C-suiteEqually strong at walking that value case back into technical proof: exactly how MoEngage's architecture and decisioning engine deliver on what you have promised, defensible in front of an enterprise security or engineering teamDeep comfort with enterprise technical topics: integration patterns like REST, SFTP, and system to system, data architecture, and security frameworks such as ISO and PDPLExperience navigating RFPs for regulated or complex enterprise buyers, for example financial services, hospitality, retail, or telecom. Strong executive presence. You are comfortable presenting to VP and C-level stakeholders and can lead a multi week evaluation process without losing the thread. Existing right to work in the UAE. Willingness to travel across the MENA region and to company events. Nice to haveDirect competitive experience against Braze, Adobe, Salesforce Marketing Cloud, Emarsys, or BloomreachDeep familiarity with AI-first architecture: event driven pipelines, real time feature stores, model serving infrastructure, and how a decisioning engine integrates with a broader customer data and identity stackStrong grasp of client-side integration nuances: mobile and web SDKs, push notification frameworks, webhooks, and REST or GraphQL APIs, including how they hold up under enterprise scale and multi-region deploymentsArabic language proficiency (a plus).Experience with AI agents or workflow automation platforms and how they fit into a broader enterprise engagement architectureA track record of informally mentoring or supporting junior pre-sales colleagues, even without formal management responsibilityAt MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growthEmployment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.Why Join Us!At MoEngage, we are passionate about our team and technology - see below to know more about us.Life@MoEngageTech@MoEngageScale @MoEngageWe handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.