Printer Technician – Konica Minolta

Position Title: Printer Technician – Konica MinoltaDepartment: IT SolutionsLocation: Dubai, United Arab EmiratesEmployment Type: Full-timeAbout Al Abbas GroupFounded in 1967, Al Abbas Group (AAG) is one of the UAE’s established and diversified business groups, with operations across multiple sectors including Distribution, Solution Providers, Real Estate, Manufacturing, Food & Beverage, Support Services, and Strategic Communications.With a strong presence across the UAE, Saudi Arabia, Oman, and Qatar, Al Abbas Group continues to build sustainable businesses through innovation, service excellence, and a customer-focused approach.About the RoleWe are looking for a technically skilled and customer-focused Printer Technician to join our IT Solutions team in Dubai, specializing in Konica Minolta office printing products.The role will be responsible for providing reliable and efficient technical support to customers, including installation, maintenance, troubleshooting, repair, software configuration, and servicing of Konica Minolta office products.The ideal candidate should have strong electromechanical troubleshooting skills, good customer-facing abilities, and the ability to work independently while maintaining high service standards and meeting agreed customer SLAs.Key ResponsibilitiesTechnical Service & MaintenanceProvide technical support and respond to customer service requests in accordance with agreed SLA requirements.Diagnose and resolve technical issues related to assigned Konica Minolta office products.Perform preventive and corrective maintenance on assigned equipment.Carry out technical diagnostics and troubleshoot electrical and electromechanical components.Use appropriate diagnostic tools, including a multi-meter, to identify and resolve electrical faults.Read and interpret electrical schematics to support effective troubleshooting and repairs.Perform equipment installation, removal, retrofit, and configuration activities.Execute software loads, updates, and configuration as required.Utilize remote resolution and monitoring tools to support efficient issue resolution.Ensure all maintenance and repair activities are completed safely and to the required quality standards.Customer Service & SupportAct as a primary technical contact for assigned customers and ensure a high level of customer satisfaction.Provide professional and responsive service while managing customer expectations.Manage service calls effectively and ensure issues are resolved within agreed SLA timelines.Maintain accurate records of service activities and equipment status.Manage the inventory of assigned work locations and ensure required parts and materials are available.Team CollaborationWork closely with the field support team to ensure effective service delivery.Provide technical assistance and guidance to other team members on equipment repair procedures and best practices.Support the team in resolving complex technical issues when required.Follow company policies, procedures, safety requirements, and equipment service standards.Qualifications & ExperienceDiploma or Bachelor’s degree in Electrical, Electronics, Computer Engineering, or a related technical discipline.Previous experience in the servicing and maintenance of office printing equipment is preferred.Experience with Konica Minolta office products is highly preferred.Strong understanding of electrical and electromechanical systems.Ability to use a multi-meter for electrical troubleshooting.Ability to read and understand electrical schematics.Good knowledge of computers, networks, colour theory, and relevant software applications.Strong analytical, logical, and troubleshooting skills.Excellent customer-facing, communication, and interpersonal skills.Strong time management and organizational skills.Ability to work independently and as part of a field support team.Valid driving licence.Willingness and ability to work in an active field-service environment, including walking, standing, bending, squatting, and driving for a significant portion of the working day.What We OfferCompany-provided mobile SIM for business useComprehensive medical insurance coverageAnnual air ticketOpportunity to work within a diversified and growth-oriented organizationStructured career development and progression opportunitiesProfessional, collaborative, and supportive work environmentApplication Process: Qualified candidates are invited to apply directly through LinkedIn. If your profile matches our requirements, our recruitment team will get in touch with you.