Procedures Lead

Responsibility :Policies, Processes & Procedures Adhere to the approved departmental policies, processes, procedures Coordinate the review and approval process with the concern departments and escalate if needed.Day- to-day operations Implements the day-to-day operations assigned tasks and ensure compliance with the established standards and procedures.Procedure Development and Archiving Ensure of development and update of business procedures that assigned to procedure officers as per the procedure and within the SLA.Follow the annual review plan for outdated procedures.Responsible of safe archiving of all procedures and update the electronic Library.Change Management and Communication Assesses the impact of introduced changes to people, process and systems and ensure of a proper relevant communication and awareness initiatives to support the effective implementation of changeFacilitate the discussions with the procedure owner and stakeholders in order to finalize the required procedures.Contributes to the identification of opportunities for continuous improvement of processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvementComplies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environmentAct as a focal point of contact with the divisional controllers in terms of progress reports and escalations.Reporting Prepares departmental reports timely and accurately to meet department requirements, policies and standardsRelated Assignments Performs other related duties or assignments as directedQualifications & Experience:Minimum Qualifications:Bachelor’s degree in business administration or equivalent.Minimum Experience:6-8 years of relevant experienceRequired SkillsTechnical Knowledge areas:Good knowledge of Banking products and servicesGood Communication skillsTeam DevelopmentCore competencies:Action Oriented (Initiates timely action to address important issues. Moves quickly to seize opportunities. Takes on difficult challenges without procrastinating. Takes action to resolve problems when they arise.)Ensures Accountability (Monitors progress of performance and changes approach accordingly. Takes ownership of own work. Takes responsibility for successes and failures in own work. Follows through on commitments.Customer Focus (Searches for ways to improve customer service. Follows up with customers to ensure problems are solved. Independently anticipates and meets customer needs. Internalizes customer feedback and provides innovative ideas to meet their future needs.)Decision Quality (Demonstrates good judgment in routine, day-to-day decision making. Makes sound independent decisions in urgent and non-routine situations. Consixders various inputs, criteria, and trade-offs to arrive at effective decisions and recommendations. Uses good judgment about whether to act independently or to escalate an issue.)Courage (Follows convictions in the face of adversity. Takes on the unknown. Raises difficult issues to ensure that they are addressed. Offers ideas or opinions without fear of criticism or professional risk.)Communicates Effectively (Clear, concise, and professional in communication. Listens with interest to what others have to say. Shares information and updates with others as needed. Is clear and thorough in reports, documentation, and other written information.)Collaborates (Shares information with others so there are no surprises. Involves others as appropriate to accomplish individual and group goals Encourages unity rather than “us vs. them” thinking Welcomes and acknowledges the ideas and input of others.)