Process & Operational Excellence Manager – Real Estate

About the Role

The Process & Operational Excellence Manager- Real Estate is responsible for optimizing and re-engineering RAKEZ’s end-to-end leasing and real estate portfolio management processes across a diversified asset base spanning land, warehouses, office space, labour accommodation, and retail.CORE RESPONSIBILITIES:Real Estate Process Optimization & Value Stream DesignOwn the end-to-end mapping and re-engineering of leasing and portfolio management value streams across all asset classes- land, industrial/warehouse, commercial/office, labour accommodation and retail.Map current-state (“as-is”) real estate and leasing processes, quantify inefficiencies, and design optimized “to-be” processes that eliminate non-value-add activities, manual handshakes and rework.Optimize the full lease lifecycle - enquiry, availability and space planning, offer, contracting, activation, billing, renewal, amendment, termination and handover.Drive improvements in asset utilization, occupancy, vacancy management and revenue realization across the portfolio.Standardize processes for allocations, sub-leasing, fit-outs, handovers and asset lifecycle events across the estate.Real Estate Systems & Technology EnablementAct as the lead business process stakeholder in defining requirements for a fit-for-purpose real estate / asset management system, translating business ambition into functional and process requirements.Assess the current SAP RE-FX (RFEX) leasing capability against business needs, identify gaps, and shape the roadmap toward an integrated real estate management platform.Partner closely with IT, who are accountable for solution delivery, to ensure the Process team’s “to-be” processes and value streams are correctly embedded in the target system.Define data models, master data governance and process controls required for accurate real estate and lease data.Ensure seamless integration of real estate workflows with SAP ERP (finance, billing) and Salesforce CRM (customer and leasing front-end).Productivity & Turnaround Time (TAT) ImprovementEstablish TAT baselines and targets for key leasing and real estate processes (e.g., lease activation, renewal, amendment, handover) and drive improvement.Reduce manual touchpoints and handshakes across leasing and portfolio workflows through automation and process simplification.Build TAT and productivity trends month-on-month, call out anomalies, and recommend corrective actions.Conduct DILO (Day in the Life Of) studies for real estate and leasing teams to build elemental work-content estimates and identify optimization opportunities.Data, Reporting & Decision SupportBuild baseline metrics and dashboards for portfolio performance, occupancy, yield, lease TAT, revenue leakage and asset utilization.Conduct profitability and cost analysis of real estate operations, and present findings and recommendations to senior management for real estate planning and investment decisions.Process Re-Engineering & Continuous ImprovementApply Process Re-engineering and Lean Six Sigma methodologies to customer journey improvement.Build and sustain a continuous improvement culture within the real estate and leasing functions, and coach stakeholders on process improvement principles.Benchmark real estate operating models and best practices across leading developers and asset managers.QUALIFICATIONS, EXPERIENCE & SKILLS:Educational & Professional QualificationsBachelor’s degree in engineering, Real Estate, Business, Data Science, Operations Research or a related field; equivalent areas with suitable experience considered.A master’s degree (e.g., Real Estate, Business, Engineering) is a plus.6 to 10 years of relevant experience, including substantial hands-on real estate process/operations experience.Real Estate Domain Expertise (Essential)Proven real estate process optimization experience gained at leading real estate developers, asset/property managers, REITs, developers of economic/industrial zones, or top-tier consulting firms.Strong understanding of the leasing lifecycle, portfolio and asset management, and real estate operations across multiple asset classes (land, industrial, commercial, residential/labour accommodation, retail).Hands-on experience with real estate / property management systems (SAP RE-FX, Yardi, VTS, MRI, Planon, Archibus, IWMS or equivalent), including requirements definition and implementation.Process, Technology & AnalyticsStrong expertise in process re-engineering, with experience in cost, profitability and ROI analysis.Experience defining “to-be” processes and system requirements and partnering with IT on system selection and implementation.Working knowledge of SAP ERP and Salesforce CRM, and adept at applying agile methodologies to transformation projects.End-to-end experience applying analytics to business problems; data science exposure is a plus.Personal CharacteristicsAbility to communicate complex results to technical and non-technical audiences, with strong storytelling and presentation skills.Self-driven, collaborative, curious and creative; comfortable in diverse, cross-functional teams within a dynamic environment.Confident, energetic self-starter with strong moderation and stakeholder management skills.