Process and Operations Specialist

Role OverviewWe are looking for a proactive and detail-oriented Process and Operations Specialist to support operational excellence and transformation initiatives across Global Corporate Operations.This role is responsible for documenting and improving business processes, developing process maps and standard operating procedures (SOPs), supporting continuous improvement efforts, and working closely with stakeholders to drive standardization and operational maturity.The ideal candidate is a strong communicator who can effectively engage business partners, understand current-state processes, translate operational requirements into clear documentation, and help design future-state solutions that improve efficiency, quality, and user experience.Key ResponsibilitiesProcess Documentation and StandardizationDocument current-state business processes through stakeholder interviews, workshops, and discovery sessions.Create and maintain process maps, SOPs, playbooks, work instructions, and other operational documentation.Identify process gaps, risks, dependencies, and opportunities for standardization.Support the design of future-state processes aligned with business and operational goals.Maintain process repositories and ensure documentation remains accurate and up to date.Continuous Improvement and TransformationSupport operational excellence initiatives that improve efficiency, quality, compliance, and customer experience.Participate in process improvement projects and structured problem-solving activities.Identify opportunities to reduce waste, streamline work, and improve service delivery.Help implement best practices, operational controls, and quality standards across teams.Contribute to transformation programs that support organizational growth and scalability.Metrics and Operational InsightsDevelop and maintain operational metrics, dashboards, and performance reporting.Analyze process and operational data to identify trends, issues, and improvement opportunities.Track initiative progress and measure business impact.Provide insights and recommendations to support decision-making.Stakeholder Partnership and Change AdoptionPartner with global and regional teams, business leaders, subject matter experts, and service delivery teams.Facilitate discussions to gather requirements, validate processes, and align on solutions.Communicate process changes, best practices, and improvement opportunities clearly and effectively.Support change management, training, and knowledge transfer activities to drive adoption.Build strong working relationships across a global and cross-functional environment.QualificationsRequired Experience and Skills2 to 4 years of experience in process improvement, operational excellence, business operations, or a related field.Experience creating process maps, SOPs, work instructions, or other operational documentation.Strong verbal and written communication skills with the ability to engage stakeholders at all levels.Ability to gather business requirements and translate them into clear and actionable documentation.Strong analytical and problem-solving skills.Highly organized with the ability to manage multiple priorities in a fast-paced environment.Proactive, self-motivated, and able to work independently with minimal supervision.Proficiency in Microsoft Office applications and SharePoint.Preferred QualificationsExperience in a global shared services, operations, Finance, or HR environment.Knowledge of Lean, Six Sigma, Operational Excellence, or Continuous Improvement principles.Proven ability to take initiative, work independently, and drive projects from discovery to implementation. Hands-on experience creating end-to-end process maps using Microsoft Visio or similar process mapping tools. Strong critical thinking and problem-solving skills with the ability to identify gaps and design practical future-state solutions. Experience developing SOPs, process documentation, and supporting operational excellence and transformation initiatives.Ability to work and communicate effectively across different cultures, regions, and functions.Willingness to travel as business needs require.