Process and Productivity Improvement Officer

Be #InGoodHands with Metrobank!Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!Job Summary:Drive end-to-end process analysis, reporting rationalization, and workflow redesign initiatives across the sector to improve operational efficiency, reduce manual workload, and enhance reporting effectiveness.The role is responsible for identifying improvement opportunities, designing future-state processes, and supporting implementation to ensure sustainable operational simplification and performance improvement. Role Exposure:1. Operational and Reporting AnalysisDevelop and maintain inventories of reports, activities, and workflows across the sectorReview report usage, relevance, frequency, and business valueConduct workload, reporting, and activity assessments to identify inefficiencies, duplication, and manual workPerform time and activity studies across selected functionsAnalyze operational trends, bottlenecks, and recurring pain points2. Process Review and RedesignLead documentation and assessment of current-state workflows and operational processesIdentify opportunities for process simplification, workload optimization, and improved operational efficiencyDevelop future-state workflows, reporting frameworks, and operational improvement proposalsDrive reporting rationalization and workflow simplification initiatives across functionsRecommend enhancements to management information flows and operational processesQuantify expected benefits and business impact of proposed improvements3. Stakeholder Engagement and FacilitationFacilitate working sessions with business units, report owners, and stakeholders to validate operational issues and requirementsDrive alignment on improvement opportunities, dependencies, and implementation prioritiesCoordinate cross-functional discussions to support redesign initiativesPresent insights, recommendations, and proposals to management and leadership groups4. Implementation Support and GovernanceSupport execution of approved process improvement and redesign initiativesTrack progress of initiatives, including workload reduction, efficiency gains, and simplification outcomesCoordinate with stakeholders to ensure timely delivery of action items and sprint activitiesMaintain documentation of assessments, working papers, and implemented improvementsPrepare management updates and governance reports on initiative status and outcomes5. Continuous Improvement and DocumentationDocument current-state and future-state processes, methodologies, and toolsCapture and maintain records of realized efficiencies and operational improvementsContribute to the development of frameworks, templates, and standards for process improvement6. Additional Responsibilities:Perform other related duties as assigned to support the overall success of the Division and Bank.

Qualifications

Bachelor’s Degree in Business, Accountancy, Finance, Economics, Industrial Engineering, MIS, or any related field; Master’s Degree is an advantage.At least 6–10 years of relevant experience in Banking Operations, Finance, MIS/Reporting, Business Analysis, Process Improvement, Operational Excellence, or Transformation initiatives.Exposure to Lean Six Sigma, process improvement, workflow redesign, project management, or analytics.Strong analytical, problem-solving, process mapping, and stakeholder management skills.Excellent communication and presentation skills with the ability to translate insights into actionable recommendations.Proficient in Microsoft Excel and PowerPoint; knowledge of reporting and workflow tools is an advantage.Experience in PMO, consulting, operational redesign, or transformation projects is preferred.Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.Relevant certifications (e.g., Lean Six Sigma, PMP, Agile) are a plus. Unit: FCS/Corporate Strategy Division

Location: MB Center