Process Associate – Arabic Speaking

We are looking for an Arabic-speaking Process Associate to join our Operations team. The candidate will be responsible for processing background verification cases, reviewing documents and information, communicating with Arabic-speaking candidates and clients, and ensuring cases are completed accurately and within the required turnaround time.Key ResponsibilitiesProcess and manage background verification cases in accordance with company procedures and client requirements.Handle Arabic-speaking candidates and clients, providing clear and professional communication throughout the verification process.Review and validate candidate information and supporting documents for completeness and accuracy.Conduct and coordinate education and other background verification checks as assigned.Communicate with candidates, institutions, employers, and other sources to obtain or confirm required information.Handle candidate queries, insufficiencies, and follow-ups in Arabic and English.Identify discrepancies, missing information, or potential issues and escalate them to the relevant team when required.Maintain accurate case records and update verification status within the company’s systems/portal.Prepare case updates, reports, and summaries for clients as required.Ensure all assigned cases are processed within the agreed SLA/TAT.Coordinate closely with internal teams, clients, vendors, and verification sources to ensure smooth case completion.Assist in resolving client queries, complaints, and verification-related issues.Maintain strict confidentiality and ensure candidate information is handled in accordance with company data protection and security policies.Participate in team meetings and training sessions to understand new client requirements, process updates, and operational changes.Support the team with bulk/high-volume verification projects when required.Required Skills & QualificationsFluent Arabic and English communication skills – written and verbal.Previous experience in background verification, HR operations, customer service, administration, or BPO operations is preferred.Strong attention to detail and ability to identify inconsistencies in documents and information.Good communication and interpersonal skills.Strong problem-solving and follow-up skills.Ability to manage multiple cases and meet deadlines.Good working knowledge of MS Office, email, and online systems/portals.Ability to work independently as well as part of a team.Strong sense of confidentiality and professionalism.