Process Improvement Specialist

We are looking for a Process Improvement Specialist to analyse, redesign, and improve business processes and services for our client. The role will focus on BPM, BPR, Lean, data analytics, automation, and AI-enabled process improvement to simplify workflows, reduce inefficiencies, and enhance service delivery.Key ResponsibilitiesAnalyse and redesign As-Is and To-Be business processes using BPM, BPR, Lean, and process improvement methodologies.Identify bottlenecks, duplication, unnecessary steps, manual activities, and opportunities to improve process efficiency.Conduct root cause analysis, process benchmarking, and performance measurement to identify improvement opportunities.Lead process mapping and redesign workshops with process owners and key stakeholders.Identify opportunities for automation, RPA, digitalisation, and AI-enabled process improvement.Develop business cases and improvement proposals, including expected benefits, risks, and implementation priorities.Define process KPIs, establish baselines, and measure improvement outcomes and realised benefits.Manage assigned process improvement initiatives, tracking milestones, risks, actions, and benefits.Prepare dashboards and management reports on process performance and improvement progress.Support government service improvement initiativesRequirements5+ years of hands-on experience in BPM, BPR, process improvement, Lean, or operational excellence.Strong experience in process mapping, process redesign, root cause analysis, and performance measurement.Bachelor’s degree in Industrial Engineering, Quality Management, Business Analytics, Information Systems, Business Process Management, or a related field.Strong analytical, problem-solving, stakeholder management, and communication skills.Experience with data/business analytics, automation, RPA, digital transformation, or AI-enabled process improvement is preferred.Preferred CertificationsLean Six SigmaBusiness Process Management (BPM)Data/Business AnalyticsAgileRPA / Process AutomationAI for Business / AI-enabled Process Improvement