Process Lead – Darwin Specialist – Mumbai - GO/JC/4807/2026

Job Title: Darwin Specialist – MumbaiJob Location: MumbaiWork Model: Work from OfficeCandidate ExpectationsCandidate should have 5+ years of experience in Darwin technologies toolCandidate Location-Anywhere in IndiaCandidate Industry (BPO / KPO / GBS / GCC / GSS / Captive Shared Services)Education and CertificationQualification: Minimum 15 years of regular, full-time education (10 + 2 + 3)Detailed Job Description

Roles and Responsibilities

5-6 years of experience in international benefits and Darwin boxStrong hands-on experience managing benefits administration and payroll workflows within Darwin box.Ability to drive defect resolutions, vendor coordination, and process improvementsExperience in handling incident tracking toolsStrong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office SuiteAbility to analyze and resolve complex benefits-related issues.Strong English communication skills for engaging with international clients, payroll teams, and vendorsExperience working on pilot processes and creating process documentation.Prior Experience In International (non-US) Benefits Administration.Flexible with Rotational Shifts 24x7 delivery modelOther RemarksFlexible working in any shifts.Documents Mandatory- Personal, Academic and professionalKey SkillsMandatory Skills: Darwin, International Benefits (non US), Payroll, Workday & MS Office SkillsGood to have Skills: JIRA & Ticket Management, Project Management