Process Management Manager

Responsibilities:Manage end-to-end process issues, from identification to resolution, by conducting root cause analysis, developing improvement plans, and ensuring effective implementationReview and summarize recurring process issues; produce analytical reports to support process optimization and drive improvements to meet efficiency targetsLead company-wide process optimization projects by coordinating sub-project managers, defining transformation objectives, solutions, and plans, and managing stakeholders, resources, and risks. Ensure project progress, track implementation outcomes, and conduct project reviewsOrganize and deliver training on process management; establish standardized methodologies to enhance overall organizational process management capabilitiesReview and update process documentation at all levels, clearly defining responsibilities and rules for each stage of the processContribute to the development of process performance indicators and evaluation frameworks; drive responsible departments to complete process optimization and corrective actionsEnsure the process management system aligns with the company’s business development needs and is continuously improvedQualifications:Bachelor’s degree or above; majors in business administration, management, data analytics, computer science, telecommunications, supply chain, finance, or related disciplines are preferredAt least 3 years of relevant work experience; candidates with experience in the telecom will be preferredProficiency in process mapping, process diagnosis, process reengineering, and process system development, with experience in end-to-end process managementHands-on experience leading or playing a key role in process transformation projects; familiarity with the full lifecycle of transformation initiatives, including research and analysis, solution design, change management, cross-team coordination, and post-project reviewCapability in applying AI to process management, including identifying and structuring AI use cases based on business pain points, driving intelligent transformation, and enhancing process automationRelevant certifications such as PMP, Process Management Professional, Data Analysis, or Change Management are preferredProficiency in Microsoft Office applications, including Excel and PowerPointFluency in both Chinese (Mandarin) and EnglishAll data supplied will be kept in strict confidence and will be used for employment-related purposes. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted.