Process Manager

We are Infinity Logistics & Supply Chain Pvt. Ltd., a Mumbai-based freight forwarding and customs clearance company (WCA Member ID: 67018) with operations across sea and air import/export verticals. We also operate Dana Logistics with a presence in Dubai.We wish to engage your services for the following position:Position: Process & Systems Expert – ERP Implementation & Process AutomationReporting to: Managing Director (direct)Location: Mumbai (Head Office).Experience: 3–6 yearsNotice Period: Immediate to 30 days preferredThis role owns the technology and systems infrastructure for the company. The primary mandate is driving the re-implementation of our ERP (Logisys), and building the digital layer underneath our SOPs, dashboards, and operational workflows.Key responsibilities:1. Logisys ERP re-implementation — module configuration, data migration, user training, go-live management across all our Lines of Business.2. SOP digitisation — embedding existing SOPs into system-enforced checklists and workflows3. Operational dashboard development — building a single-screen view of shipments, tasks, receivables, and KPIs4. Inquiry management system upgrade — automated SLA tracking, workload distribution, conversion metrics5. DSR and reporting automation — reducing manual data entry by connecting reports to ERP data6. ICEGATE and customs integration evaluation7. User training and change management for a 26-person teamCandidate profile:1. B.Tech / B.E. (IT, CS, or Industrial Engineering) OR MBA with Operations / Systems specialisation2. 3–6 years in ERP implementation, process engineering, or business systems3. Hands-on experience with logistics ERP (Logisys, CargoWise, Logi-Sys by Softlink, Ramco) strongly preferred. SAP / Oracle in logistics modules also considered.4. Strong Google Workspace skills — especially Sheets (advanced formulas, Apps Script, pivot tables)5. Ability to map business processes end-to-end and configure systems accordingly6. Experience training non-technical users on ERP systemsCritical traits: systems thinker (not just a tool operator), patient trainer, obsessed with user adoption over deployment, comfortable being the sole systems function in a 26-person company, pragmatic over perfect.We would request you to kindly share suitable profiles at the earliest. We are looking to close this position within 4–6 weeks.