Process Specialist

Location: On-site — KIWI Headquarters, Buje (Istria), CroatiaContract: Full-timeWho We AreKIWI is more than just a company – it's a revolution.

Since 2019, we've been passionately committed to creating innovative solutions that improve people's lives, helping as many smokers as possible quit smoking. With our headquarters in Croatia and a rapidly expanding international presence across Italy, France, Germany, the GCC and beyond, our goal is to become the leading brand in Europe and a global benchmark in the e-cigarette industry.Our products blend cutting-edge design, breakthrough technology, and a strong commitment to sustainability – proving that changing the world is possible, one step at a time.About the RoleAs part of the Operations Team, the Process Specialist will be responsible for designing, documenting, standardizing and continuously improving business processes across the organization.The role focuses on creating scalable workflows, implementing them within the company’s task management system, and building clear operational documentation (SOPs) that enables teams to work consistently and efficiently.Key ResponsibilitiesProcess Mapping & OptimizationAnalyze, document and map end-to-end business processes across all departments.Design standardized workflows and operating models.Identify inefficiencies, bottlenecks and opportunities for improvement.Drive continuous process optimization to increase efficiency and scalability.Workflow & Task ManagementConfigure and optimize the company’s task management platform (Odoo and similar tools).Translate processes into structured workflows.Ensure process adoption across teams and support managers during implementation.Coordinate periodic reviews and continuous improvements of company processes.Work closely with all departments to understand operational needs and standardize processes.Documentation & Knowledge ManagementDevelop and maintain Standard Operating Procedures (SOPs), operational manuals and internal guidelines.Create and maintain a centralized knowledge base.Keep documentation updated and ensure new employees can quickly understand processes and responsibilities.What we're looking forExperience in process management, continuous improvement, or similar rolesComfort with process mapping tools (Lucidchart, Miro, Visio or equivalent)Experience with task management platforms (Odoo, Jira, Asana...)Strong technical writing and documentation skillsStructured mindset, attention to detail, a drive to simplify complex workflowsNice to have: ERP experience or scale-up backgroundWhat we offerThe chance to build company processes from the ground up, at one of the fastest-growing companies in the vaping industryAn international, dynamic, entrepreneurial environmentGross annual salary between €25,000 and €35,000, depending on experience and profileFull-time, on-site position in Buje (Istria)