Processing Associate (Emirati Talent)

UAEN Role: In line with the UAE Government’s strategy of empowering and developing nationals, Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.About UsEmirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.About the RoleENBD retail account service is responsible for overall account maintenance on financial and non financial activities for EI, ENBD & LIV entities. The unit ensures to meet the service level agreement with business on all activities handled adhering to the bank regulations and policies. The unit is responsible on key activities like account opening, FD opening/maintenance, KYC document update, account conversion, closure of accounts.The role will be primarily responsible for all types of account maintenance which includes financial (fixed deposit, standing instruction, liens) and non-financial activities (Segment/RM change, signature update, account closure, debit card issuance, KYC document update, statement requests). CRM related processes, such as processing high-profile fixed deposit opening & closure activities, data entry on cif/account maintenance activities received via CRM/BPM/other channels, documentation check for completeness/ accuracy and customer details update.The role will also be performing various customer account maintenance functions for all three entities including EI, ENBD & Liv customers and will be required to process high volume transactions accurately within stipulated service standards and turnaround time. The role will need to assist in the unit’s various processing activities as and when required. The role should be efficient and able to maintain a high level of accuracy for data input. Should respond to inter-department inquiries in a timely and responsive manner. The role requires specialist procedural / technical knowledge related to processing of standardized transactions and / or information.What You Will Be DoingPerform data entry for CIF/account maintenance with 100% accuracy.Day end report fetching and ensuring on no pending cases on individual queue.Working in pressure when high volume.Tracking and proactively completing the task assigned by checker.Always alert to identify and report risk.Flexible to work in shifts.Documentation check for completeness/ accuracy and customer details update.What are we looking forMinimum 2 years previous related experience in either any Bank or back-office processingExcellent oral and written communication.Teamwork and cooperation.Flexible with various shifts based on Operations requirements.Specialist procedural / technical knowledge related to processing of standardized transactions and / or information.Ability to process high volume transactions accurately within stipulated service standards and turnaround time.What we offer youCompetitive salary package.Strong emphasis on work-life balance and wellbeing across the bank.World-class Learning & Development platform and career development.Generous annual leave entitlement and Private Healthcare.Preferential banking facilities for employees.Why Join Us We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.