Processor Operations Management Officer [T500-30426]

About CIBC:CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.About CIBC India:CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.What CIBC India Offers:At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwideWe cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.What You’ll Be Doing (position summary):This role is responsible for coordinating activities and planning staff schedules during peak periods to ensure Service Level Agreements are consistently met or exceeded. This role provides advanced decision-making support, implements policies and procedures, and assists team members in prioritizing workloads. The officer independently interprets policies for new projects, helps coordinate organizational changes and technology upgrades, and leverages extensive job knowledge to manage exceptions, identify improvement opportunities, and recommend procedural changes that support continuous improvement and client satisfaction.At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.How You’ll Succeed (responsibilities):CROSS-FUNCTIONAL RELATIONSHIPS:Stay updated with process changesStrive to achieve subject matter expertise within the teamAssist team leads as required in their job functionsInvestigate issues by following detailed instructions and documented procedures, engaging senior management for approval and direction when necessary.Process/investigate difficult or unusual problems or requests by analyzing the issue, identifying root causes, and determining the most appropriate solution, including conducting complex investigations and analyzing data to resolve unusual transactions impacting customers.Review procedures, detect and escalate non-compliance issues or control gaps to management, recording corrective actions and target dates for resolution; review and update as required.Coordinate and facilitate the completion of reports, set reporting schedules, and monitor progress to ensure deadlines are met, escalating issues as needed.Provide operational excellence by monitoring and or completing processing activities, ensuring adherence to policies and procedures, accuracy of work, and meeting service quality standardsLeaders of the supported SBUs and LOBsCOMPLIANCE REQUIREMENTS/RESPONSIBILITIES:As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controlsAUTHORITIES/DECISION RIGHTS:JOB DIMENSIONS:As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectivenessProcesses a substantial volume of Retail deposit accounts and investment products, ensuring efficient, accurate, and timely completion in accordance with defined Service Level Metrics and turnaround timesContributes to individual and team productivity goals, escalates operational issues as needed, and maintains compliance with company policies to support superior customer service and operational effectivenessMaintains current knowledge of CIBC products, services, procedures, and technology relevant to the roleWho You Are (skills/qualifications):Privacy:By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.