Procurement Manager

General Description/Purpose:The Procurement Manager is expected to operate as a strategic business partner to SHL's functions, balancing cost efficiency, quality, risk, governance, compliance, and business continuity while ensuring that procurement activities support the Company's strategic objectives and operational requirements.Key Responsibilities:The Procurement Manager is responsible for managing and overseeing the end-to-end procurement function at SHL Finance Company, ensuring that goods, services, and third-party requirements are sourced efficiently, competitively, transparently, and in accordance with the Company's policies, governance framework, delegated authorities, and applicable regulatory requirements.The role is responsible for developing procurement strategies, managing sourcing and tendering activities, negotiating commercial terms, overseeing supplier relationships and contracts, and driving cost optimization while maintaining appropriate quality, service levels, business continuity, and risk management.The Procurement Manager will work closely with Finance, Legal, IT, HR, Operations, Business Functions, and other stakeholders to ensure procurement activities effectively support the Company's strategic and operational objectives.2.1 Procurement Strategy & PlanningDevelop and implement the Company's annual procurement strategy and procurement plan in alignment with business priorities and approved budgets.Establish appropriate sourcing strategies for goods and services based on business requirements, spend analysis, market conditions, risk, and value.Consolidate procurement requirements across departments where appropriate to achieve economies of scale and improved commercial terms.Maintain an effective procurement pipeline and ensure timely initiation and completion of procurement activities.Provide management with procurement insights, market intelligence, and recommendations on sourcing strategies.2.2 End-to-End Procurement ManagementManage the complete procurement lifecycle from business requirements and sourcing through quotation/tendering, evaluation, negotiation, approval, contracting, purchase order issuance, and supplier performance monitoring.Ensure procurement activities are conducted in accordance with approved policies, procedures, delegation of authority, and governance requirements.Review procurement requests and ensure appropriate sourcing methodology is applied based on value, risk, complexity, and business requirements.Ensure appropriate documentation and approvals are obtained before committing the Company to suppliers or third parties.Monitor procurement activities to ensure timely delivery and minimize operational delays.2.3 Sourcing, Tendering & EvaluationLead competitive sourcing exercises, including Request for Quotation (RFQ), Request for Proposal (RFP), and tender processes.Manage supplier prequalification, market assessments, due diligence, and vendor evaluation processes.Coordinate with relevant business stakeholders to develop clear specifications, scopes of work, evaluation criteria, and commercial requirements.Manage clarification processes and coordinate technical and commercial evaluations.Prepare and review procurement evaluation reports and award recommendations for appropriate approval.Ensure fairness, transparency, confidentiality, and consistency throughout the sourcing process.2.4 Commercial & Contract ManagementLead commercial negotiations with suppliers to secure competitive pricing, favorable contractual terms, and appropriate risk allocation.Review pricing structures, payment terms, service levels, warranties, penalties, and other commercial conditions.Coordinate with Legal and relevant business functions on contract drafting, review, renewal, amendment, and termination.Ensure contracts and purchase orders are issued only after obtaining the required approvals under the Company's Delegation of Authority.Monitor contract expiry dates and ensure timely renewal, renegotiation, or re-tendering.Identify opportunities for cost reduction, value optimization, and improved contractual terms.2.5 Supplier & Vendor ManagementDevelop and maintain effective relationships with strategic suppliers and service providers.Establish appropriate supplier performance monitoring mechanisms, including service quality, delivery, cost, compliance, and responsiveness.Conduct periodic supplier performance reviews with relevant stakeholders.Address supplier performance issues and coordinate corrective actions where required.Maintain an approved and reliable supplier base while reducing supplier concentration and continuity risks where appropriate.Support supplier due diligence and onboarding in coordination with relevant functions.2.6 Governance, Compliance & Risk ManagementEnsure procurement activities comply with SHL policies, procedures, Delegation of Authority, governance requirements, and applicable laws and regulatory requirements.Maintain complete and auditable procurement records, including quotations, tenders, evaluations, approvals, contracts, and purchase orders.Ensure appropriate segregation of duties and controls are maintained throughout the procurement process.Identify and manage procurement, supplier, contractual, operational, and business continuity risks.Support internal and external audits by providing complete procurement documentation and evidence.Ensure procurement activities are conducted with appropriate confidentiality, integrity, transparency, and avoidance of conflicts of interest.2.7 Cost Optimization & Spend ManagementMonitor procurement expenditure and identify opportunities for cost savings and cost avoidance.Conduct spend analysis to identify sourcing opportunities, supplier consolidation, and opportunities for improved commercial terms.Establish and monitor procurement savings targets.Support budget planning and forecasting by providing procurement cost information and market insights.Ensure procurement decisions consider total cost of ownership and not only initial purchase price.2.8 Stakeholder ManagementPartner with Finance, Legal, IT, HR, Operations, Marketing, Risk, Compliance, and other business functions to understand and address procurement requirements.Provide professional procurement advice to internal stakeholders.Challenge requirements where appropriate to ensure value for money, appropriate specifications, and effective sourcing strategies.Ensure stakeholders understand procurement policies, procedures, timelines, and approval requirements.Provide regular updates to management on procurement activities, risks, savings, supplier performance, and key issues.2.9 Procurement Systems & ReportingEnsure accurate and timely maintenance of procurement records and systems.Develop and maintain procurement dashboards and management reports.Monitor key procurement indicators, including spend, savings, sourcing cycle time, supplier performance, contract expiry, and compliance.Identify opportunities to improve procurement processes through automation, digitalization, and system enhancements.Maintain accurate procurement databases, supplier records, contracts, and procurement documentation.2.10 Team Leadership & DevelopmentLead and manage the procurement team, where applicable, ensuring effective workload allocation and delivery of objectives.Establish clear performance objectives and KPIs for procurement team members.Coach and develop procurement employees to enhance technical and commercial capabilities.Promote a culture of accountability, continuous improvement, compliance, and customer service.Ensure procurement activities are delivered consistently and in accordance with established standards. Key InterfacesInternalCEO / Executive ManagementFinanceLegalITHuman ResourcesOperationsRisk ManagementComplianceInternal AuditBusiness FunctionsExternalSuppliers and service providersConsultantsContractorsProfessional service providersRegulatory and external stakeholders, where applicableTechnical CompetenciesProcurement strategy and planningEnd-to-end sourcing and procurementRFQ, RFP, and tender managementCommercial evaluation and negotiationContract and supplier managementVendor due diligence and assessmentSpend analysis and cost optimizationProcurement governance and controlsProcurement reporting and analyticsRisk and supplier managementBehavioral CompetenciesStrategic thinking and commercial awarenessStrong negotiation and influencing skillsStakeholder managementDecision-making and problem-solvingStrong attention to detailIntegrity and ethical judgmentAccountability and ownershipCommunication and interpersonal skillsPlanning and organizationContinuous improvement mindsetQualification and Work experience:Bachelor's degree in Supply Chain Management, Procurement, Business Administration, Finance, or a related discipline.8–10 years of relevant experience in procurement, sourcing, purchasing, or supply chain management, preferably within financial services, banking, financing, or other regulated organizations.Proven experience in managing end-to-end procurement activities and supplier relationships.Strong experience in commercial negotiations and contract management.Experience in procurement governance, policies, procedures, and internal controls.Experience in developing procurement reports, dashboards, and spend analysis.Professional certification such as CIPS, CPSM, or equivalent is desirable.Experience working within a regulated environment is highly desirable.