Product focused Software Engineer

Software Developer, Product, Growth & AI AgentsTotal Life Hybrid, Vancouver, BCAbout Total LifeTotal Life is a telehealth company that provides mental health care to older adults. We have 200+ licensed clinicians, serve patients in all 50 states and DC, and are in-network with Original Medicare, Aetna, Cigna, UnitedHealthcare, Humana and most Blue Cross Blue Shield plans. We're expanding into psychiatry, longevity and cognitive care, and we're building AI agents that reach out to patients, answer their questions and guide them into care. We are a Deloitte Fast 50 and Inc 5000 (top 5 in healthcare) company and looking for a self-motivated and dynamic person to join our team.The roleWe're a small team that ships fast, and we want a self-starter who thinks in funnels and builds with agents. You'll own the full client lifecycle, from the first touchpoint through booking, care, billing and re-engagement. You'll also build growth features into the platform itself, so every patient, family member and partner becomes a channel to the next patient. You won't wait for a spec. You'll spot the drop-off in the data, ship the fix, watch the results and keep iterating.What You'll DoOwn the full client lifecycle (acquisition, intake, eligibility, scheduling, sessions, billing and claims, retention and re-engagement) and make every handoff smoothDesign and build agentic systems that automate outreach, intake, insurance checks, appointment reminders, billing follow-up and re-engagementBuild re-engagement flows that spot patients at risk of dropping out of care and bring them back at the right moment, through the right channelBuild referral and growth loops into the product: patient and family referrals, provider and partner referral tools, and shareable moments that bring in new patients without paid adsShip features and products quickly, often in days, not quartersMonitor what you ship: set up event tracking, dashboards, alerts and experiments, and report on what moved conversion, lifecycle and referral metricsConnect agents and features to our real workflows: CRM, scheduling, insurance eligibility, billing, SMS and voiceBuild evaluation and monitoring so agents stay accurate, safe and compliant in a healthcare settingWork directly with the founder, operations, billing and marketing to turn bottlenecks into automated systemsRequirementsWhat you bring2-4+ years building production software, full-stack preferredStrong, hands-on experience with Go or willingness to learn quickHands-on experience building with LLMs: tool use, multi-step agents, prompt design and evalsFluency with data. You're comfortable with SQL, analytics tools and experiment design, and you can explain what moved a metric and whyA track record of owning a funnel, lifecycle or growth metric and improving itExperience building referral, viral or retention features into a product, not just running campaigns on top of oneA self-starter who picks the right problem, scopes it and ships it without being toldComfort working on a small team where you wear many hats and your work is visibleA product eye: you notice friction and design simple solutionsBonus: health tech, billing or claims systems, HIPAA, voice or SMS AI, or products for older adultsBenefitsWhy Total LifeBuild AI agents and growth systems that put real patients in front of real clinicians, with outcomes you can measureOwn the whole lifecycle, not just a piece of itA small team with high ownership and a direct line to leadershipA national platform that's still early enough for you to shape itEquity and salary package in a high growth environment