Product Genius

Roles and ResponsibilitiesMaintain showroom display vehicles, price sheets, specification sheets, and brochures as per Retail Standards.Ensure the showroom meets premium standards in cleanliness, organisation, and customer experience.Oversee the daily showroom routine, including coordinating the duties of Office Assistants and Waitresses.Professionally greet and assist customers, guiding them with enthusiasm and expertise.Conduct in-depth vehicle needs analysis to understand customer preferences.Offer detailed product demonstrations, explaining the brand's innovative technologies, features, and benefits.Assist in test drives and product presentations for potential customers.Prepare sold vehicles for customer handover, ensuring attention to detail and product quality.Deliver a seamless and professional vehicle handover experience, educating customers on features, warranties, and service guidelines.Conduct post-delivery follow-ups to address any customer queries and schedule additional handover sessions if required.Schedule the first service appointment and introduce customers to the service and parts teams.Stay updated on the brand's latest models, technologies, competitor products, and industry trends.Regularly attend training sessions and maintain mandatory certifications as per brand and dealership requirements.Support sales executives in delivering an exceptional customer experience.Coordinate with internal teams to ensure smooth dealership operations and an optimized showroom experience.Comply with company policies, procedures, QMA and ISO standards, as well as Health & Safety regulations and the ethical code of conduct.Key Accountabilities:Deliver an outstanding customer experience that aligns with the brand's premium image.Maintain showroom standards and ensure an engaging and informative environment for visitors.Support customers throughout their journey, from initial inquiry to after-sales service.Provide accurate and insightful product demonstrations, ensuring customer understanding and satisfaction.Continuously seek opportunities for improving customer experience, satisfaction, and loyalty.Achieve high levels of customer satisfaction and retention through proactive follow-ups and personalized interactions.Actively contribute to enhancing the showroom's service standards and process improvements.Contribute to sales team efforts through effective coordination and CRM utilization.Uphold the highest levels of professionalism, brand knowledge, and customer service.Continuously seek opportunities for personal and professional development.Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.Qualifications/Requirements/ExperienceHigh school diploma or equivalent (Bachelor's degree preferred).1-2 years of experience in customer service, retail, or a related field.Valid driver's license with a clean driving record.Enthusiasm for premium automotive products, technology, and the industry.Experience (Years of experience, Sector, Local/International)Customer service, retail, or sales experience (1-2 years preferred).Automotive experience is beneficial but not mandatory.Strong communication, enthusiasm for cars, ability to explain technical details clearly, and a customer-focused mindset.Only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC.