Product Manager / Assistant Product Manager Digital Enterprise Solutions Production & Service Management

Job Title – Product Manager / Assistant Product Manager Digital Enterprise Solutions Production & Service ManagementCompany – TCS (MEA)Location – Riyadh, Saudi ArabiaJob type – Full timeAbout Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.Job Description:Key ResponsibilitiesOwn product-side management of production incidents affecting Digital Enterprise Solutions, including triage, impact assessment, escalation, coordination, resolution tracking, and stakeholder communication.Perform hands-on product-level technical troubleshooting by reviewing logs, API requests and responses, HTTP and application error codes, JSON/XML payloads, and transaction traces.Use Postman or equivalent tools to test APIs, reproduce issues, validate responses, and support investigation of client or system integration problems.Perform basic SQL queries or coordinate database investigation where required to trace transactions, validate statuses, or identify processing issues.Determine whether production issues originate from client systems, APIs, middleware, backend applications, infrastructure, databases, security components, or downstream services.Lead or coordinate root-cause analysis for significant and recurring incidents, track permanent corrective actions, and ensure systemic issues are addressed rather than repeatedly managed as incidents.Monitor service availability, latency, error rates, failed and rejected transactions, timeouts, processing delays, and other indicators of production health.Define and maintain production monitoring requirements and operational dashboards, identify monitoring gaps, and establish early-warning indicators for potential service degradation.Monitor agreed service levels and coordinate service reviews with Technology and support functions, escalating performance or reliability risks when necessary.Support complex client technical escalations and participate in troubleshooting sessions with client technical teams, translating technical issues into clear business and service impact.Participate in production-readiness reviews for releases and changes, validate monitoring and support readiness, and coordinate post-deployment and early-life monitoring.Work closely with the Product Development & Change Delivery Squad to raise, prioritize, and validate defects, permanent fixes, and product improvements identified through production incidents.Maintain incident records, problem-management documentation, troubleshooting guides, known-error information, technical support procedures, and escalation matrices.Provide management with regular production-health reporting, recurring issue trends, major incident summaries, service risks, and recommended improvements. Maintain strong working knowledge of the technical architecture, integration models, APIs, authentication mechanisms, transaction flows, middleware, databases, messaging, and infrastructure dependencies of the Digital Enterprise Solutions portfolio. Qualification and Experience RequiredBachelor's degree in computer science, Information Technology, Engineering, Information Systems, Business Information Systems, or a related discipline.Minimum 3 years of relevant professional experience.Experience in digital banking, fintech, payments, API platforms, transaction banking, application support, production support, or enterprise technology environments is preferred.Hands-on working knowledge of REST APIs, SOAP services, JSON, XML, HTTP methods and response codes, Postman or equivalent API-testing tools, application logs, and basic SQL.Good understanding of databases, middleware, API gateways, authentication and authorization, certificates, networking fundamentals, and transaction-processing systems.Ability to independently investigate technical issues, trace end-to-end transactions, assess business impact, and coordinate technical teams through resolution.Knowledge of payment systems, ISO 20022, SWIFT, host-to-host banking integrations, or financial messaging technologies is advantageous.Experience with incident management, problem management, service monitoring, root-cause analysis, and production support processes is strongly preferred.Strong analytical thinking, technical problem solving, communication, stakeholder management, client orientation, and ability to operate effectively during high-priority incidents.Product management, ITIL, service management, or relevant technical certifications are advantageousApplication Deadline: 20th-September-2026Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy