Product Manager

About the CompanyWe are building the next generation of commerce and financial services products for merchants and consumers across the Middle East. Our platform powers payments, merchant solutions, embedded finance, and digital commerce experiences across multiple markets, helping businesses grow through technology, data, and seamless customer experiences. As we expand across the UAE and the wider GCC region, we are looking for a Product Manager who can drive product innovation, execution excellence, and measurable business outcomes.Role OverviewWe are seeking an experienced Product Manager to lead high-impact product initiatives across payments, merchant platforms, commerce, and financial services. You will own the end-to-end product lifecycle—from identifying customer problems and defining product strategy to execution, launch, and continuous optimisation. The ideal candidate combines strong product thinking, analytical problem-solving, customer empathy, and the ability to work cross-functionally across engineering, design, business, operations, compliance, and external partners.Key ResponsibilitiesProduct Strategy & Ownership• Own one or more product domains and define the product vision, strategy, and roadmap.• Translate business objectives and customer needs into well-defined product requirements and prioritised roadmaps.• Identify market opportunities across UAE and GCC merchant ecosystems, payments, and commerce.• Define success metrics and continuously measure product performance.Product Execution• Lead the end-to-end product lifecycle including discovery, requirements gathering, prioritisation, development, launch, and iteration.• Write clear product requirement documents (PRDs), user stories, and acceptance criteria.• Work closely with engineering and design teams to deliver products with speed and quality.• Drive agile product development and sprint planning activities.Customer & Merchant Focus• Conduct customer interviews, merchant research, and usability studies to identify pain points and opportunities.• Analyse transaction, behavioural, and operational data to inform product decisions.• Build products that improve merchant onboarding, payments, settlements, checkout experiences, and customer engagement.Analytics & Experimentation• Define and track product KPIs such as adoption, activation, retention, conversion, transaction volumes, revenue, and customer satisfaction.• Perform funnel analysis, cohort analysis, and A/B testing to optimise product performance.• Use data to prioritise features and evaluate the impact of product launches.Cross-functional Collaboration• Partner with engineering, design, business, operations, compliance, risk, and customer support teams.• Coordinate product launches across multiple stakeholders and markets.• Collaborate with external partners including payment networks, banks, fintech partners, and technology vendors.• Ensure regulatory and compliance requirements are incorporated into product development.Qualifications & Experience• 5–8 years of experience in Product Management, preferably in fintech, payments, commerce, SaaS, digital banking, or marketplace platforms.• Proven experience shipping customer-facing products from concept to launch.• Strong understanding of payment ecosystems including cards, wallets, QR payments, BNPL, acquiring, issuing, or merchant solutions.• Experience working with APIs, integrations, and platform products is highly desirable.• Excellent analytical skills with experience using SQL, Excel, Tableau, Power BI, Mixpanel, Amplitude, or similar analytics tools.• Strong communication, stakeholder management, and influencing skills.• Ability to thrive in a fast-paced, high-growth environment.• Bachelor’s degree in Engineering, Computer Science, Business, or a related field; MBA is a plus.Preferred Experience• Experience in UAE or GCC payments and regulatory environments.• Exposure to merchant platforms, POS ecosystems, checkout products, loyalty, or financial services products.• Experience working with banks, payment gateways, payment service providers, or fintech ecosystems.• Familiarity with Arabic-speaking markets is an advantage.What Success Looks Like• Successful launch of high-impact product features across UAE and GCC markets.• Improved merchant adoption, customer engagement, and transaction growth.• Faster product delivery through strong execution and stakeholder alignment.• Measurable improvements in conversion, retention, operational efficiency, and revenue.• Strong collaboration across product, engineering, business, and partner teams.• Development of scalable products that support regional expansion and long-term business growth.