Product Manager
Soch Street · Greater Chennai Area
Apply & track with Apply EdgeTitle: Product Manger
More of the post-booking journey should be handled end to end by AI and systems, with fewer manual touchpoints.● Increase Brand Loyalty Score (BLS). Customers should come back and recommend us.● Reduce the unhappy %. Catch dissatisfaction early and fix it before it escalates.● Reduce losses. Cut the leakage from errors, missed services, refunds, and operational failuresWhat will you build?● Building AI agents across chat, voice, and messaging that can resolve customer queries and takeactions.● Automating workflows such as document collection, verification, voucher checks,ticketing, escalations, and proactive outreach.● Building customer-health systems that identify unhappy customers before they escalate.● Creating better internal products for account owners, booking executives, visa teams, and operations teams so they can focus on exceptions rather than repetitive work.● Designing prompts, tool-calling workflows, guardrails, and evaluation frameworks withengineering.● Using customer, operational, and financial data to identify the next high-impact problem worth solving.What we’re looking for● 5+ years in product management, with meaningful experience shipping AI/LLM or automation products in production.● Hands-on depth in prompt engineering, agent design or tool-calling, and evals.● Experience owning customer experience, support, or operations-heavy products, with a clear record of moving metrics like CSAT, NPS, containment, or cost.● A strong analytical bent. You're comfortable with SQL and dashboards.● A bias for ownership. You take problems from discovery through launch and iteration without waiting to be told.● Experience leading or mentoring PMs is a strong plus.● Travel, hospitality, e-commerce, or marketplace experience is a plusHow to Apply:Send an email to lalitha@sochstreet.com along with your resume, notice period, location, current and expected CTC details.