Product Manager, Communication & Collaboration Solutions

About the Company We are a well established technology distributor headquartered in Dubai, supplying communication, collaboration and AV solutions to resellers, system integrators and enterprise customers across the UAE and wider MEA region. Our ICT division is expanding, and we are looking for a Product Manager to take full ownership of a key part of our portfolio.Role Summary The Product Manager will own the commercial and technical success of our unified communications and collaboration portfolio. This is a hands-on role combining product strategy, vendor management, channel enablement and pre-sales support. You will be the go-to expert for partners and the internal sales team, and you will be measured on revenue growth, margin and partner adoption.Key ResponsibilitiesProduct Strategy and Portfolio ManagementOwn the product roadmap, positioning and go-to-market plan for UC, cloud telephony and collaboration linesDefine pricing, discount structures and partner margins in line with company targetsMonitor market trends and competitor offerings, and recommend new products or vendors to add to the portfolioTrack product performance including revenue, margin, sell-through and renewalsVendor ManagementAct as the primary point of contact for assigned vendorsManage partner program tiers, certifications, deal registrations, rebates and marketing development fundsNegotiate commercial terms and ensure compliance with vendor requirementsCoordinate forecasting, stock planning and ordering with procurementChannel EnablementRecruit, onboard and develop resellers and system integrators for the portfolioDeliver partner training, webinars, product demos and certification supportCreate sales tools including presentations, datasheets, comparison sheets and pricing guidesDrive license renewals and subscription retention across the partner basePre-Sales and Sales SupportSupport the sales team on solution design, sizing, configuration and proposalsJoin key customer and partner meetings as the technical and product authorityPrepare and review technical responses for tenders and RFQsHandle escalations and work with technical support to resolve partner issuesMarketing and CollaborationWork with marketing on campaigns, events, exhibitions and digital content for the portfolioCollaborate closely with sales, support, operations and finance teams to deliver a seamless partner experienceRequirementsMust HaveBachelor's degree in Engineering, Computer Science, IT or a related field4+ years of experience in product management, pre-sales or technical sales within ICT, UC or VoIP distributionStrong working knowledge of IP PBX and cloud telephony systems, SIP trunking, IP phones, call flows and integrationsHands-on experience deploying, configuring or supporting UC platformsProven experience working with channel partners, resellers and system integrators in the GCCStrong commercial understanding including pricing, margins and licensing modelsExcellent communication and presentation skills in EnglishCurrently based in the UAENice to HaveVendor certifications on leading UC or cloud PBX platformsKnowledge of video conferencing, collaboration hardware or contact center solutionsExposure to networking fundamentals (VLANs, QoS, firewalls, NAT)Arabic language skillsExperience in a distribution business environmentPersonal AttributesHigh ownership and accountability for resultsCollaborative team player who builds positive working relationships across departmentsTransparent, professional and solution orientedAble to manage multiple priorities in a fast moving environmentCustomer and partner focused mindsetKey Performance IndicatorsPortfolio revenue and gross margin against targetLicense renewal and subscription retention rateNumber of active and newly onboarded partnersPartner certification and training completionPre-sales support turnaround and win rate on supported dealsWhat We OfferCompetitive salary with performance based incentivesUAE employment visa and medical insuranceAnnual leave and air ticket as per company policyA key role in a growing division with direct access to senior leadershipThe opportunity to shape and build a portfolio with real autonomyHow to Apply Click "Apply" or send your CV with a short note on your experience with UC and cloud telephony platforms, your current notice period and expected salary.