Product Manager – Core Telco & Reliability, Yas App

Job DescriptionProduct Manager – Core Telco & Reliability, Yas AppReports to: Group Head of Product – Yas AppLocation: Dubai, UAE, with travel to markets as neededContract type: Full-time | PermanentRole PurposeThe Product Manager – Core Telco & Reliability is the guardian of the Yas App's telco foundation: onboarding, identity, compliance, usage, billing and support. This role ensures the app stays frictionless, compliant and reliable for every user, in every market, as the app's core utility.The Yas App is already live in Tanzania, Senegal, Comores and Togo, with Madagascar launching shortly — all ahead of this hire joining. The role starts in a steady-state, multi-market operating context, not a launch phase, and is expected to build and maintain a repeatable onboarding playbook ready to apply as the Group integrates further OpCos.This role works alongside the Project Manager – Services & Experience as one of two Core Product Managers reporting to the Group Head of Product, and supports the Head of Product operationally on QA and UAT coordination across markets.This role requires strong operational product management discipline, regulatory awareness across multiple markets, and the ability to keep a live, multi-country platform stable while it continues to evolve.Key Responsibilities1. OnboardingOwn self-onboarding: guest mode, eSIM and physical SIM registration journeysOwn onboarding for newly integrated OpCos as the Group's footprint grows — maintain a repeatable onboarding playbook rather than a one-off launch process2. Core Telco ServicesOwn recharges, bundles, subscriptions and DIY bundle journeysOwn SOS airtime/bundles and youth-segment offers within the app3. Registration & ComplianceOwn authentication, identity and universal ID flowsOwn account hierarchy, including multi-MSISDN account managementOwn KYC, consent and data-retention flows, ensuring compliance with local regulatory requirements in every live market4. Usage & ConsumptionOwn real-time data, voice and SMS usage trackingOwn zero-rating policy implementation within the app5. Device FinancingOwn telco-related hardware financing journeys within the app6. Platform HealthSet and maintain app technical health and performance standardsMonitor app availability and stability, and escalate systemic risks to the Head of Product7. Billing & ChargingOwn telco-specific billing flows and transaction history within the app8. Support & Self-HelpOwn the AI chatbot, FAQ content and trouble-ticket management experience within the app9. QA & UAT CoordinationCoordinate UAT preparation and execution across markets, reporting to the Head of ProductSupport the Head of Product's release-readiness and go/no-go process with market-level testing statusFlag defects, dependencies and market-specific readiness gaps ahead of each release window10. Decision Rights and AccountabilityThe PM – Core Telco & Reliability is accountable for:Feature ownership and roadmap execution within the Core Telco verticalUser stories, acceptance criteria and backlog quality within their scopeUAT coordination and market-level release readiness reportingThe Group Head of Product remains accountable for:Group roadmap prioritisation and BRS/API quality gate sign-offFinal release go/no-go decisionsExperience & QualificationRequiredMaster's degree in Business Administration, Information Systems, Computer Science, or a related discipline5+ years of experience in Product Management or Product Ownership, ideally in telecom, fintech, or a regulated digital-services environment. Strong experience in the management of an App is a key advantage.Experience with KYC/compliance-driven product flows and multi-market regulatory requirementsExperience writing user stories, acceptance criteria, and managing a backlog in Jira or an equivalent toolExperience coordinating UAT and release readiness across distributed teamsComfortable operating across distributed engineering teams and multiple marketsFluent English communication skillsPreferredExperience in telecom or fintech super-app environmentsExperience integrating a new market or business unit into an existing digital platformExposure to African or emerging-market digital ecosystemsFrench language capability is advantageous