Product Operations Analyst – AI & Automation

Help turn complex customer requirements into a scalable enterprise AI product.About Controvia AIControvia AI helps large organisations automatically audit employee expense claims using AI.Every enterprise has different policies, workflows, expense categories and systems. Our challenge is to support that real-world complexity without turning every customer implementation into a completely custom project.That’s where Product Operations becomes important.The RoleYou’ll work across Product, Engineering, Customer Success and enterprise customers.Your job will be to understand how customers use Controvia, identify recurring operational and product issues, structure requirements and help make our product and implementation processes increasingly scalable.This is an excellent role for someone who enjoys both analytical problem-solving and technology.ResponsibilitiesProduct Operations·      Analyse how customers use Controvia.·      Identify recurring product and operational issues.·      Help improve internal product processes.·      Maintain structured records of customer requirements and feedback.·      Coordinate product-related activities across teams.Customer Requirements·      Understand customer expense policies and workflows.·      Analyse customer-specific requirements.·      Help translate business requirements into product configurations.·      Identify patterns across different enterprise customers.Product & Engineering·      Work with Product Managers and engineers to clarify requirements.·      Support testing of new functionality.·      Help reproduce and document product issues.·      Track important product requests through resolution.Data & Insights·      Analyse product and operational data.·      Develop simple reports and dashboards.·      Identify opportunities to improve customer experience.·      Help the product team make better evidence-based decisions.What We’re Looking ForEssential·      1–4 years of professional experience.·      Strong analytical and problem-solving ability.·      Excellent organisational skills.·      Ability to understand business processes.·      Comfortable working with technology teams.·      Strong written communication.·      High attention to detail.Relevant BackgroundsCandidates may come from:·      Business Analysis.·      Product Operations.·      Product Analysis.·      Technology consulting.·      Implementation.·      Customer Success.·      Operations.·      B2B SaaS.·      Engineering or technical roles with strong business interest.Highly Desirable·      Experience with enterprise software.·      Understanding of APIs, databases or software systems.·      SQL or data-analysis skills.·      Experience working with AI or automation products.Success in This RoleYou will:·      Develop a deep understanding of how customers use Controvia.·      Make product and customer processes more structured.·      Identify patterns that influence the product roadmap.·      Reduce friction between customers, Product and Engineering.·      Take ownership of increasingly important product initiatives.Why Join Us?You’ll get exposure to several sides of building an enterprise software product — customers, data, Product and Engineering.For the right person, this role provides a strong path toward Product Management, Product Operations leadership, Business Analysis or Solutions roles as Controvia grows.