Product Operations Lead

Whizmo is your all-in-one mobile money solution symbolizing the essence of financial democracy in the United Arab Emirates. It is a service offering from Whizpay Technology LLC, licensed by The Central Bank of the UAE. What truly makes us an ‘all-in-one’ solution is that we combine every aspect of your daily finances into a single, easy-to-use app with a suite of comprehensive services, ensuring seamless transactions.For more ; Whizmo: Overview | LinkedInLead - Product /Payment/ Operations owns end-to-end project and delivery management across this portfolio: translating business requirements into structured BRDs and PRDs, managing cross-functional stakeholders through delivery, and overseeing the operational health of live products through system configuration and issue resolution. This role acts as the deputy to the Product Experience Manager, stepping in on delivery ownership and providing day-to-day directions to Product Experience Officers.This role requires also operational familiarity with the CBUAE portals. (Aani and WPS)Location: Silicon Oasis HQ, Dubai / UAEReporting to : CEO & Product Experience ManagerJob Type : Permanent / Field based

Key Responsibilities

Project and delivery managementOwn the end-to-end delivery lifecycle for assigned product initiatives, from discovery through UAT and production releaseBuild and maintain delivery plans, track milestones, and flag risks before they become blockersCoordinate across engineering, compliance, information security, and third-party vendors (card processors, AANI/CBUAE infrastructure, WPS providers) to keep delivery on scheduleRequirements and documentationWrite clear, structured BRDs and PRDs that translate business needs into implementable requirements, including functional flows, edge cases, and acceptance criteriaMaintain user stories and requirement traceability through the development cycleEnsure every BRD/PRD covers security requirements (architecture security, authentication, access control, data security) as a mandatory implementation section, not an optional checklistStakeholder managementAct as the primary point of coordination between Product, Compliance, InfoSec, Engineering, and external vendors/partners for assigned workstreamsRepresent Product Experience in stakeholder meetings and steering forums when the Product Experience Manager is unavailableManage expectations and communicate status, risk, and trade-offs clearly to non-technical stakeholdersProduct operations and system configurationOwn configuration changes within relevant back-office and admin systems for live products (card management systems, wallet admin panels, payment configuration tools)Support incident response and issue triage for live products, working with the Product Experience Officers who own day-to-day operationsMaintain documentation of configuration changes and operational runbooksTeamProvide day-to-day direction to Product Experience Officers and deputize for the Product Experience Manager as neededSupport onboarding and upskilling of officers on BRD/PRD standards and delivery process

Requirements

8+ years of experience in product management, delivery/project management, or business analysis, with meaningful exposure to fintech, payments, or bankingDemonstrated ownership of end-to-end delivery for regulated or infrastructure-heavy products (payments, cards, or similar)Deep working knowledge of payments and fintech infrastructure, specifically: card issuing and scheme mechanics, instant/real-time payment rails, wallet architecture, and settlement/reconciliation flows, not just conceptual familiarityStrong written documentation skills; able to produce BRDs/PRDs that engineering and compliance can act on without back-and-forthExperience managing multiple stakeholders across technical and non-technical functions simultaneouslyComfort working directly in back-office/admin systems for configuration and operational tasks (specific systems to be confirmed based on candidate background)Familiarity with UAE payments regulatory environment (CBUAE) is a strong plus, not a hard requirementBilingual Arabic/English is a plus, not requiredCore Competencies;Strong ability to manage end-to-end operations, ensure service stability, and drive continuous process improvement.Expertise in managing system-level configurations such as fees, limits, controls, and operational parameters.Proven capability in managing third-party vendors, monitoring SLAs, handling escalations, and driving timely issue resolution.In-depth understanding of card lifecycle management, transaction processing, chargebacks, settlements, and scheme compliance (Visa, Mastercard, Jaywan).Strong knowledge of payroll processing, WPS file handling, reconciliations, exceptions, and regulatory requirements.Effective collaboration with internal teams (Technology, Product, Compliance, Finance) and external partners.Experience in improving operational efficiency through automation, standardization, and scalable process design.Clear communication, strong documentation skills, and ability to lead operational teams and initiatives.Ready to Join the Whizmo Team?At Whizmo, we’re passionate about innovation, collaboration, and making a meaningful impact. If you’re excited about this opportunity and eager to contribute to a dynamic and supportive environment, we’d love to hear from you. Let’s create something extraordinary together—apply today and take the first step toward an exciting career with Whizmo!