Product Support Representative - Engine Parts

Job ScopeTo help division meet revenue targets by building, maintaining, and growing strong relationships with new and existing key accounts and customers.Core ResponsibilitiesDeal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing clarification.Ensure and follow-up on the service delivery to customers in a timely manner.Follow up and supervise the preparation of quotations/tender documents submitted to key customers.Building and maximizing the service sales pipeline in order to meet or exceed the targets.Promoting and completing service and framework agreement with fleet owners and key customers.Conduct sales planning and drive actions to target profitable customers.Follow on due payments and ensure that the money is received on time or before due date in compliance with the agreed payment terms.Conduct regular meetings with clients with regard to prospective business opportunities and submit reports to Service Manager.Maintain minutes of feedback received from customer meetings.Using customer details, service records and regular customer visits feedback to be analyzed for further approaching by offering the due services and inspections.Prepare regular reports on progress and forecasts required by management regarding customer performance.Motivate team members that benefit the customer service and overall department performance.Providing ideas for management to improve performance and salesStatutory duty to take care of the Health & Safety of themselves and others that may be affected by their actions or omissions at work.Accountable for implementing applicable quality, environmental, health and safety programs in their area of responsibilityAcumen of market intelligence, competitor analysis and provide suggestions to maintain and sustain a competitive advantage.To trace the due product campaigns, new imported units and commissioned products, report of due activities to be reported on weekly basis.To achieve an individual service sale - in which deals with the customer is initiated and performed by the Product Support representative – to meet the monthly target of service sales in which must be related to the Product Support representative daily activities, documented and reported on regular basis.Any other duties assigned by the management Education and QualificationsMinimum of 5 years’ experience in Technical SalesBachelor’s degree in mechanical Engineer or equivalentTechnical background experience in selling Engine/Parts (MTU / Volvo Penta)Customer Service ExperienceCompetencies and SkillsGood Communication skills in English (required), Arabic (is a plus)Computer & typing skillsAnalytical & presentation skillsNegotiating Skills