Product Support Sales Engineer

Job Purpose: Responsible for generating sales of parts and service and achieving sales targets whilst maintaining the highest level of customer satisfaction.Key Result AreasFinancial achievementsResponsible for achieving individual sales targets (Parts sales ).Customer & MarketExecute agreed business plan, to ensure the company achieves its sales and market share targets.CustomerDevelop a good knowledge of customers’ needs and buying behaviors to support customers and provide the appropriate solution.Attend to customer concerns/ problems and insure that are resolved amicably, in timely and professional manner.Develop and maintain excellent relationships with all customers.Provide timely, professional and accurate advise to customers on service program, parts availability and any related improvement or promotion.Visit the customer to complete required inspection reports & inform customer of machine inspection results.Coordinate with the Service department to discuss and agree the most appropriate repair options to meet customer requirements.Follow-up on all pending service jobs to ensure the company meets the agreed deadline.Competitors insightKeep updated on competitors activities, and provides timely feedback to manager to support development of marketing strategy.Product brand image.Promote and conduct business in a professional manner in order to protect the integrity of the brand .InternalBusiness planning & budgetingAssist in the development of business plans in order to achieve annual operating budget and parts & service sales including special focus marketing programs .Objective settings and achievementsSupport execution and achievements of department objectives and action plans.Monitor and review achievement of sales targets.Operational excellence-Sales Operations Use the CRM system to create/manage activities, business opportunities, as per CRM business rules and conventions.Ensure the quality and timeliness of quoting, invoicing.Develop with the PSSM/ BPM individual call plan and ensures its timely execution.Assist the Accounts Department in collection of receivables where needed.Assist in planning and managing participation in trade shows and exhibitions to maximize market coverage.Proactively promote the company brand dealer storefront and parts store to all existing and new customers.Submit call reports to Manager and provide regular and accurate feedback on lost sales to ensure corrective action can be taken.Ensure accurate and timely update of DBS customer database (Customer & Machines data)Fully utilize PSSR mobile library for self-development and customer support, and provide feedback on any possible improvements to the functionality or contents.Communication & team work Communicates well with peers and other employees, and develop strong synergy with Product Support and Service employees.Participate in departmental meetings to discuss plans, progress and market opportunities.Company policies & proceduresEnsure full compliance and adherence to all relevant company policies and procedures.Human Capital Training and skills development Identify personal development and training needs and follow up with Manager for training opportunities to enhance competency and performance.Managing performanceConduct performance self-appraisal periodically, discuss with Sales Manager and take corrective action. Qualifications and ExperienceBachelor’s Degree in Mechanical Engineering.0-2 years of relevant experience.