Product Support Specialist

Designation - Product Support Experience - 2+ YearsLocation - PuneMandatory Technical Skills2+ years of Technical Support / Product Support / Software Support experience (Preferably SaaS)Experience with customer-facing application supportHands-on knowledge of SSO, Access Management, SaaS, Cloud Computing, FTP, SMTP, and HTMLExperience working with ticketing/CRM tools (Salesforce preferred)Strong troubleshooting and analytical skillsExcellent written and verbal communication skills