Product Trainer

About ColorTokens ColorTokens specializes in advanced security solutions designed to safeguard organizations' assets and critical systems from cyber threats. Our flagship product, Xshield Enterprise Microsegmentation platform, empowers organizations to prevent initial compromises from escalating into damaging crises. By emphasizing proactive security measures, ColorTokens ensures comprehensive protection for critical workloads and data, enabling organizations to stay "breach ready."With a clientele spanning some of the world's largest organizations, including prominent cancer research centers, cities, and national defense departments, ColorTokens serves industries handling sensitive information and subject to stringent regulatory requirements.ColorTokens' cloud-delivered platform streamlines onboarding efforts and reduces maintenance costs for organizations. Providing pervasive protection, their platform covers data center servers, legacy systems, cloud workloads, containers, and operational technology (OT) and Internet of Things (IoT) devices.The company's recognition as a Strong Performer in the Forrester New Wave™: Microsegmentation report solidifies ColorTokens' reputation as a trusted provider of microsegmentation solutions for organizations seeking to enhance their security posture.Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously.Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world’s impactful organizations – be it a children’s hospital, or a city, or the defense department of an entire country.Learn more at www.colortokens.com.Job Summary:Role Overview:We are seeking an experienced and highly motivated Senior Technical Trainer to join our Professional Services organization. This role is responsible for developing and delivering world-class technical training programs for customers, partners, and internal teams across the globe.The ideal candidate possesses a strong technical foundation in networking and cybersecurity, exceptional communication skills, and a passion for enabling customer success through high-quality technical education. In addition to instructor-led training, this role plays a critical part in developing comprehensive training content, including course materials, lab guides, technical documentation, scripts, and self-paced learning videos.This position requires an individual who is a fast learner, thrives in a dynamic environment, and enjoys translating complex technical concepts into engaging and easy-to-understand learning experiences.Key Responsibilities:Technical Training DeliveryDeliver instructor-led technical training to customers, partners, and internal teams worldwide (virtual and onsite).Conduct product onboarding, administrator, deployment, and advanced technical training programs.Tailor training sessions to meet the technical maturity and business objectives of different audiences.Answer technical questions and provide practical guidance during training sessions.Facilitate interactive discussions, demonstrations, and hands-on lab exercises.Continuously improving training effectiveness based on participant feedback.Training Content Development Design and develop comprehensive instructor-led training courses.Create detailed lab guides and hands-on exercises.Develop participant workbooks and student manuals.Write instructor scripts and presentation notes.Build deployment walkthroughs and implementation guides.Create product demonstrations and use-case scenarios.Produce certification preparation material.Develop knowledge assessments and quizzes.Keep all training material synchronized with new product releases.Digital Learning & Video ContentProduce professional technical training videos.Record product demonstrations and walkthroughs.Develop narrated learning modules.Create short feature introduction videos.Build complete self-learning courses for customer enablement.Edit and publish training videos using modern content creation tools.Collaborate with Product Management and Engineering to ensure technical accuracy.Cross-Functional CollaborationWork closely with Professional Services consultants to understand deployment best practices.Partner with Engineering to understand new product capabilities.Collaborate with Product Management on feature education.Assist Sales Engineering with customer enablement sessions where appropriate.Support Customer Success by creating adoption-focused training material.Continuous ImprovementRegularly review and enhance course content.Measure training effectiveness through participant feedback and assessments.Introduce innovative learning techniques and delivery methods.Research modern instructional technologies and e-learning platforms.Recommend improvements to the overall customer education program.Required Skills & QualificationsBachelor’s degree in computer science, Information Technology, Engineering, Electronics, or a related technical field (or equivalent professional experience).5–10 years of professional experience in technical training, customer enablement, professional services, or technical consulting.Demonstrated experience delivering formal technical training to enterprise customers and channel partners.Experience developing structured technical training content from the ground up.Experience delivering training to international audiences across multiple time zones.Excellent written and spoken English communication skills.Strong presentation and public speaking abilities.Ability to explain complex technical concepts clearly to both technical and semi-technical audiences.Strong interpersonal skills with the ability to engage and manage diverse audiences.Self-motivated with the ability to work independently while collaborating effectively within cross-functional teams.Comfortable working in a fast-paced, rapidly evolving product environment.Technical SkillsThe ideal candidate should possess a solid understanding of:TCP/IP networking fundamentalsRouting and switching conceptsFirewalls and network securityNetwork segmentation and Zero Trust architectureVPNs and secure remote access technologiesDNS, DHCP, HTTP/HTTPSWindows and Linux operating systemsVirtualization and cloud fundamentalsBasic Kubernetes and container concepts (preferred)Cybersecurity principles and enterprise infrastructurePrior experience with Zero Trust, Microsegmentation, Endpoint Security, EDR, or Network Security products is highly desirable.Why Join Us?Work on a cutting-edge cybersecurity product in a fast-paced startup environment.Collaborate with a world-class team of engineers and security experts.Opportunity to learn, grow, and make a real impact from day one.