Production Supervisor

Who Are We?At Pixelz, we partner with commercial photography studios to meet every deadline through large-scale image editing services powered by reliable AI technology.We have invested years in people and software development to create a leading time-saving post-production tool: Pixelz Platform. This platform is driven by S.A.W.™, an AI-integrated digital orchestration and production system combined with an experienced team of image retouchers. As a result, Pixelz delivers post-production services with high speed, consistent quality, and exceptional scalability.Pixelz is currently trusted by leading brands across various industries, with over 95 million product images processed. Founded in Denmark, Pixelz now has a global presence with offices in 6 countries and a team of over 500 employees.Our vision is to transform how product image management and studio operations are handled at organizations worldwide, driving breakthrough changes for customers—from profit optimization to efficient time management.Role OverviewResponsible for supervising the production activities of an image editing team, ensuring progress, quality, and compliance with technical standards; while serving as the main point of contact for 1 production step, working with stakeholders and partners (vendors) to enhance the quality and efficiency of this skill.Functional GroupProduction Team Management: Supervise a team including photo editors (PE) and QC: progress, quality, personnel, and capability development.Responsible for Performance & Quality of Production Step: Serve as the primary point of contact for standards, quality, and performance of 1 step; collaborate with teams, offices, and vendors handling this skill.Other Duties: Support and back up other Production Supervisors; share knowledge; report, improve, and handle other duties as required.Job DescriptionProduction Team ManagementManage shift operations: monitor progress, workload, and operational metrics (Live View, image flow, productivity, quality).Arrange and coordinate personnel (PE, QC) according to production plans and actual resources.Ensure team members understand and follow technical standards (Standard, Template, Workflow…) when changes occur.Track, analyze, and resolve team quality issues, including Customer Rejects.Coach, evaluate capability, and build development plans for team members; ensure employees participate in training according to the roadmap.Coordinate with HR on personnel matters: rewards, discipline, regulations, policies, and address employee inquiries.Responsible for One Production StepAct as the focal point for managing performance and quality of one production step: master standards, workflows, and client requirements for the skill.Monitor and analyze quality (Customer Reject, Internal Reject) and efficiency (processing time, productivity) of the skill across all participating teams, offices, and vendors.Lead or participate in improvement projects for skill quality and productivity; propose and implement solutions.Collaborate to build and update standards, guidelines, sample image sets, and training content for the skill.Work directly in English with stakeholders (CS/AM, IS, QC, regional offices) and vendors: convey standards, provide quality feedback, align on action plans.Participate in Pilot/Onboarding projects for new clients involving the designated Production step.Other duties and requirements to achieve performance and quality goals.Other DutiesSupport & Backup: Support and cover for other Production Supervisors during absences or sudden workload spikes.Knowledge Sharing: Share knowledge and experience regarding the assigned Production step with other Production Supervisors and teams.Technical Support: Assist in troubleshooting technical and system issues impacting quality and operational efficiency.Reporting & Improvement: Prepare operational reports as required; participate in AI-related projects and image workflow optimizations.Other duties as assigned by higher management.Job RequirementsMandatoryStrong English proficiency (listening, speaking, reading, writing), sufficient to work independently with international stakeholders and vendors: meetings, emails, presentations, and resolving quality issues.2–3 years of experience in Digital Studio, Photo/Video Production, Post-production, Image Editing/Retouching, or equivalent digital content production fields.Prior experience as Team Lead, Supervisor, Senior Specialist/Expert, or equivalent; experience managing or coordinating teams of 5–15+ people.Professional SkillsUnderstanding of fashion product image editing (garment, ghost mannequin, shape); proficiency in Photoshop is a major advantage.Ability to work in a high-volume production environment with tight deadlines while ensuring quality and performance.Data-driven mindset: tracking and analyzing productivity, quality, SLA, and workload metrics; proficient in Google Sheets/Excel.Strong problem-solving, troubleshooting, and workflow/process improvement skills.Experience working with vendors, partners, or multi-location teams is an advantage.Soft SkillsCoaching and team development skills.Effective communication and collaboration in cross-functional, multi-national environments.Adaptability to technology, digital tools, AI, and automation; proactive learner.Strong sense of ownership, proactive, flexible, and capable of multitasking.BenefitsCompetitive salary and bonus structure based on performance.Full statutory insurance coverage plus premium voluntary health insurance (Pixelz Care), annual health check-ups, and comprehensive wellness programs.Clear career advancement path, practical hands-on training, and opportunities to develop operational and AI-driven production capabilities within a quality management system.12+ annual leave days, summer days off, 2 weeks prenatal leave, full maternity leave for female employees (6 months), and paternity leave for male employees (2 weeks).Team building activities, company trips, employee clubs (sports, chess, etc.), Happy Friday events, and a dynamic, cohesive working environment.