Production Support Engineer

About the RoleInterview - Need to go Onsite for an Interview.We are seeking an Azure/.NET Production Support Engineer to support mission-critical enterprise applications in a 24x7 production environment. This is a customer-facing role focused on troubleshooting, incident resolution, RCA, and minor .NET/C# fixes.Roles & ResponsibilitiesProvide L1/L2 production support for Azure-based enterprise applications.Troubleshoot Azure Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB.Manage Service Bus Dead Letter Queues (DLQs), message replay, and delivery issues.Troubleshoot DevOps pipeline failures and re-run deployments.Resolve Power BI gateway/configuration issues.Perform RCA, documentation, and drive permanent fixes.Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.Make minor configuration/code changes in .NET/C#.Follow ITIL incident, problem, and change management processes.Collaborate with clients, business users, and internal teams during critical incidents.Required Skills & ExperienceHands-on Azure experience with Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB.Strong .NET/C# experience for configuration updates and minor fixes.Production support experience in a 24x7 mission-critical environment.ServiceNow or similar ITSM tool experience.Strong troubleshooting, RCA, and monitoring experience.Excellent communication and customer-facing skills.ITIL framework/process knowledge.Benefits (W2)Health insuranceHealth savings accountDental insuranceVision insuranceFlexible spending accountsLife insuranceRetirement planEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.