Professional Services Engineer

Role Description: This role will be responsible for performing support, maintenance, installations, site surveys, documentations, updates/upgrades, troubleshooting, etc. for SEDCO’s products at customers’ locations.

Responsibilities

Handle and respond to customer calls and queries.Helping customers solve technical issues.Make onsite Support for SEDCO’s Products HW/SW.Make remote Support for SEDCO’s Products HW/SW.Install & Configure for SEDCO’s Products HW/SW.Conduct Site Surveys.Conduct SEDCO’s Products Updates/Upgrades.Complete Documentation for SEDCO’s Products as required.Maintain Excellent Customers’ relationship.Conduct Presentations/Demos on SEDCO’s Products as required.Do internal Service Department Tasks.Conduct Training to Partners.QualificationsMinimum Bachelor's degree in Computer Engineering or Computer Science.Ability to relocate according to work needs.Excellent command of English & Arabic Spoken and Written.Documentation tools (MS word, MS Visio, MS project, …)Excellent customer service & communication skills.Knowledge in networking (Wiring, Switches, IP Addresses, Ports, …)Knowledge in Windows Operating System - Win 10, WinServer2012-2019 (Administration, Services, IIS, Troubleshooting, …)Knowledge in databases/reporting administration, preferable MS SQL2012-2019 (Connectivity, Backup & Restore, maintenance ...)Good knowledge in IT projects cycle.Knowledge in MS Power BI is a plus.Knowledge in HTML5. is a plusKnowledge in Web Services APIs.Knowledge in .NET Development is a plus.