Professional Services Specialist – MPS & PCs

Job Summary:We are seeking a skilled and customer-focused Professional Services Specialist to deliver, implement, and support Managed Printing Solutions (MPS) and PC infrastructure (Managed Service) for our clients. This role involves assessing client needs, deploying tailored solutions, and ensuring optimal performance of printing and computing environments.Key Responsibilities:Managed Printing Solutions (MPS):Assess client printing environments and recommend optimized MPS strategies.Deploy and configure MPS hardware and software (e.g., print servers, multifunction printers, print management and monitoring software).Integrate MPS with existing IT infrastructure, including Active Directory and network policies.Monitor and manage print fleets using tools like Web Ysoft, Jetadmin, PaperCut, or uniFLOW.Provide training and documentation to end-users and administrators.Troubleshoot and resolve print-related issues, ensuring minimal downtime.PC Infrastructure (Managed Services):Deploy and configure desktops, laptops, and peripherals according to client standards.Install and maintain operating systems, drivers, and productivity software.Perform hardware diagnostics, upgrades, and replacements.Support imaging and deployment toolsEnsure endpoint security compliance and patch management.Qualifications:Bachelor’s degree in Information Technology, Computer Science, or related field.3+ years of experience in IT services, with a focus on MPS and PC support.Strong knowledge of print server management, and network printing protocols.Experience with MPS platforms (e.g., HP, Lexmark, Develop etc..).Familiarity with endpoint management tools and ITIL practices.Excellent problem-solving, communication, and customer service skills.Preferred Certifications:Network / Cloud / Security Microsoft Certified: Modern Desktop Administrator AssociateMPS certifications