Program Administrator

Job Title : Program AdministratorLocation : Dubai, UAEJob Summary:The Training Administrator will provide end-to-end administrative support for the Driver Remedial Training Program. The role is responsible for coordinating training logistics, maintaining accurate training records, communicating with drivers, Operations, P&C and ensuring all remedial training activities are administered efficiently and on time.Key ResponsibilitiesA. Administrative ResponsibilitiesCreate and manage remedial training sessions in LMS.Coordinate training schedules and ensure training rooms are prepared and available.Maintain accurate training records, attendance sheets, and supporting documentation.Generate and distribute training completion reports and other training-related reports.Ensure all training administration is completed accurately and within agreed timelines.B. Operational ResponsibilitiesContact drivers who do not report for scheduled training sessions and follow up to secure attendance.Escalate repeated no-shows and raise absconding reports for drivers who refuse to attend training.Coordinate with Operations regarding driver handover for remedial training and post-training completion.Monitor daily training schedules and ensure smooth administrative support for all sessions.Support trainers with administrative requirements before, during, and after training sessions.C. Reporting & DocumentationMaintain accurate attendance records and training databases.Prepare daily, weekly, and monthly training reports.Ensure all remedial training records & attendance sheet copies are updated in Learning Management System.Maintain proper documentation in accordance with company procedures.D. Stakeholder CoordinationCommunicate professionally with drivers regarding training schedules and attendance requirements.Liaise with Operations to coordinate driver attendance, handovers, and training completion.Respond promptly to queries from trainers and operational stakeholders regarding remedial training administration.Qualifications & ExperienceEducationDiploma or Bachelor's Degree in Business Administration or a related discipline preferred.Experience2–4 years of experience in an administrative or training coordination role.Experience in administration or Learning Management Systems is an advantage.Experience within transport, logistics, mobility, or service industries is preferred.Knowledge & SkillsStrong proficiency in Microsoft Excel, Outlook, and other MS Office applications.Experience using Learning Management Systems (LMS) is preferred.Excellent written and verbal communication skills in English.Strong organizational and time management skills.High attention to detail and accuracy.Ability to manage multiple tasks in a fast-paced environment.Professional, proactive, and customer-focused approach.Key Performance Indicators (KPIs)Timely creation of training sessions in LMS.Training attendance and follow-up completion rates.Accuracy of attendance records and training documentation.Timely submission of completion and operational reports.Timely escalation of driver no-shows and absconding cases.Accuracy and timeliness of communication with stakeholders.