Program Coordinator

Company Description Ave Fertility Surrogacy Agency is a global expert in egg donation and surrogacy, supporting intended parents through every stage of their journey to parenthood. The agency positions itself as a partner, advocate, and guide, offering compassionate, personalized services to diverse families. Its core values are reflected in daily practices, emphasizing integrity, empathy, and reliability. Ave Fertility is committed to turning hopes into realities by providing professional, coordinated care and clear communication throughout the surrogacy process.Role Description The Program Coordinator is a full-time, on-site role based in Kyiv City, Ukraine. This role is responsible for coordinating surrogacy, egg donation and IVF programs from initial inquiry through completion, ensuring a smooth experience for intended parents, surrogates, and partner clinics. Day-to-day tasks include organizing program timelines, scheduling appointments, maintaining accurate records, and tracking milestones across multiple cases. The Program Coordinator communicates regularly with clients and stakeholders, responds to inquiries, provides updates, and ensures that expectations, procedures, and documentation are clear. This role also involves supporting program development initiatives, assisting with process improvements, and collaborating with internal teams to uphold high standards of service and care.Qualifications Candidates should possess or be willing to acquire strong Program Management and Program Development skills to coordinate multiple surrogacy and IVF programs effectively.Candidates should possess or be willing to acquire excellent Communication and Customer Service skills to support clients with empathy, clarity, and professionalism.Candidates should possess or be willing to acquire solid Project Management skills to manage timelines, documentation, and cross-functional collaboration.Candidates should have strong organizational abilities, attention to detail, and the capacity to handle sensitive information with discretion.Candidates should have or be willing to acquire proficiency with office software and digital tools, plus fluency in English