Program Director
RockED · Sandy Springs, GA
Apply & track with Apply EdgeProgram Director, Program Management
We deliver mobile-first, microlearning content to front-line dealership employees–sales associates, service advisors, F&I managers, and dealership leadership–helping OEMs, dealer service providers, and vendors reach and develop the people who drive dealership performance. Our platform is live across thousands of dealerships nationwide, and we're in a period of significant growth as more OEMs bring their training programs to RockED.Develop people. Drive performance.About the RoleRockED's Program Management team owns every Network Partner relationship after the deal is signed–from OEM programs to Dealer Service Providers and industry-partner initiatives.This is a senior, high-autonomy role. You'll run your own book of Tier 1 partner programs day to day while also acting as a mentor and force multiplier for the broader Program Management team. You should be comfortable being equally at home in a spreadsheet, a partner stakeholder meeting, or a status update to internal leadership.What You'll DoOwn the full lifecycle of Tier 1 partner programs (OEM and other enterprise-scale accounts)–from post-sale handoff through ongoing stewardshipServe as the primary point of contact for partner and OEM stakeholders, including field teams and account managers, ensuring smooth program rollout and sustained dealer adoptionPartner closely with our Content team to scope and shape training programs that meet both partner objectives and dealer needsOwn ongoing program health–usage reporting, content refresh planning, and strategic guidance to partners on driving dealer activationBuild and deliver clear, executive-ready reporting and business reviews for partner stakeholders and internal leadershipMentor and coach Program Managers on the team–program strategy, partner management, and navigating complex accountsPartner cross-functionally with Partner Experience, Product, and Marketing to unblock adoption friction and drive engagement campaignsOperate with real autonomy–you'll be trusted to run point on your programs, not managed step by stepWhat We're Looking For8+ years in program management, account management, partner/customer success, or a similar client-facing operational role, with a track record of independently owning complex, high-stakes accountsAutomotive or dealer-industry background strongly preferred–familiarity with dealership operations, OEM field structures, or franchise dynamics is a real advantage at RockEDStrong project management skills–able to steer and coordinate internal and external teams on complex programs and deliver on tight deadlinesExcellent written and verbal communication–equally credible presenting to senior partner stakeholders and internal leadershipStrong reporting instincts–able to turn usage and performance data into a clear, non-technical narrativeA true generalist skill set: comfortable moving between hands-on execution, relationship management, and polished stakeholder communication in the same dayExperience mentoring, coaching, or informally leading teammatesComfortable building process and structure in ambiguous, fast-moving environmentsBased in or willing to relocate to the Atlanta area; this role is onsite at our Perimeter Center officeNice to HaveExperience with OEM, franchise, or dealer-network go-to-market modelsBackground in L&D, corporate training, or the broader EdTech/LMS spaceExperience with mobile-first consumer or enterprise productsWho You'll Work WithYou'll report to the Senior Director of Program Management and join a 7-person team responsible for every Network Partner relationship post-sale. You'll work daily alongside Content, and regularly with Enterprise Sales, Partner Experience, Product, and Marketing.