Program Engineer

L1 Operations & Support dutiesResponding to all user support requestsremotely and onsite for PMO-PSBsystems (24/7 with roster for standby duty after office hours).Responding to all operational, cyber alerts, and incidents for PMO-PSB systems(24/7 with roster for standby duty after office hours).Supporting PMO-PSBsystem verification testingafter each routinepatch or maintenance cycle with GTO Ops and vendor.Co-Managing centralized monitoring dashboards and alerting systemsfor PMO-PSB systems.Co-Managing changemanagement for PMO-PSBsystems and the use of a Service Management platform to capture cases and its lifecycle.Co-Managing the Operations &Maintenance (O&M) playbookfor PMO-PSB systems.Submitting reportsand updates.Service DeliveryManagementEnsuring patchmanagement across application, servers and network/infra are performed for all PMO-PSB systems with GTO Ops and Vendor.Managing and testing the redundancy, backupand recovery, disasterrecovery of application and system with GTO Ops and Vendor where applicable.Managing the expiry, renewal,replacement, and securedisposal of IT assets.Managing the service availability for applications with planned and unplanned maintenance with GTO Ops and Vendor.Managing the service levelagreement for operations & support.Contributing towardscontinuous improvement of application and system supportand resiliency of PMO-PSB systems.Hands-on implementation of new infrastructure requests and changerequests.Programme Deliveryand OperationsSupporting the programme management team in technical aspects of technical solution analysis, design, planning, coordination, integration, implementation, testing, commissioning, and operation support for systems and/or sub-systems of programmes, that are effective in addressing requirements, secure-by-design and compliant with policies, standards, and industry best practices.Supporting the programme management team to prepare,author, update, and upkeep technical and definition documents to support programme delivery and operations.Supporting the programme management team in technical aspects such as cyber security/privacy risks, compliance, issue, inventory, configuration, source codes, knowledge base, support, and change management for programmes.Supporting programme delivery by provisioning, installing, configuring, hardening, monitoring, and administrating technical systems, solutions, Cloud infrastructure to support programmes.Supporting the programme management team to synergise systems/solutions delivery and their dependencies across programmes and challenge the status quo to achievecontinuous improvement, operational efficiencies and effectiveness.All other duties assignedby your reporting officer.Responsibilities:Tertiary educationqualifications - Relevantdiploma or bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related fields.At least 5 years of experience in IT Operations or IT ServiceDelivery with exposureto IT infrastructure (including network) and operations.Experience in software development lifecycles will be an advantage.Experience in IT servicedelivery management and maintaining SLA/OLAs.Knowledge and/orpractical experience in one or more of following areasare desirable:Coding (such as C#, Java,JavaScript) for Mobileand Web ApplicationsDevOps/DevSecOpsVirtualisationand/or Cloud Computing (such as AWS, Azure)Database and StorageMiddleware and ServicesCybersecurity(such as best practices, systemhardening, threat and vulnerability management)Windows/Linuxserver administrationHardware, Infrastructure and NetworkSoftware/Systems integration across one or more software/hardware componentsService delivery and managementArtificial Intelligence (AI)Familiarity with project management methodology and lifecycle would be an advantage.Good analytical skills in diagnosing technical issues and ability to offer advisories and support.Good administrative and communication skillsand positive workingattitude.Good communication and interpersonal skills,with the abilityto effectively engage with users and stakeholders at all levels.Relevant certifications (e.g. ITIL) are highly desirable.Embrace continuous learning to deepen knowledge and skills, and willing to stay currentwith emerging and new technology.