Program Excellence - Controls & Governance

Engagement details:Job Title: Program Excellence - Controls & GovernanceClient: Global Cards & Payments FirmEnd-client: Leading BankEmployment type: Initial 12-month contract with strong potential for extension

Location: Onsite in Riyadh, KSAExperience level: 8-10 years*Arabic language is mandatory for this role.Role Overview:Our client, a Global Cards & Payments firm, is engaged with a leading bank in Riyadh and is seeking to onboard a Program Excellence - Controls & Governance consultant, who will be responsible in driving operational discipline, accuracy, and compliance across all card products and related activities.The role will focus on the primary line of control within the cards function, safeguarding processes, scrutinizing partner deliverables, and ensuring the integrity of both customer-facing information and internal documentation.

The role requires strong persistence, exceptional attention to detail, and a persuasive, personality-led approach to effectively influence stakeholders and uphold standards.

Key Responsibilities

Controls & OversightServe as the internal point of accountability for governance within the cards team, ensuring adherence to agreed standards and procedures.Review partner and vendor reports, validating compliance with regulatory, contractual, and operational requirements.Monitor contractual timelines, flagging expired or soon-to-expire agreements and escalating for timely renewal or closure.Oversee telesales scripts and operations to confirm accuracy of cardholder communications and consistency with product documentation.Ensure customer-facing channels (e.g., websites, applications) present accurate, consistent, and up-to-date information across card products and offers.Documentation & Process IntegrityReview and maintain Standard Operating Procedures (SOPs) for card business functions to ensure relevance, accuracy, and timely updates.Audit marketing and product collateral to prevent obsolete or conflicting content across digital and print touchpoints.Provide a detailed eye on contracts, agreements, and business cases before they are escalated for leadership review.Stakeholder Engagement & SupportDirectly support the Head of Cards in day-to-day governance and oversight, acting as a trusted control point for critical documents and processes.Collaborate with product managers, operations teams, telesales, and external vendors to align practices with contractual and compliance requirements.Persuasively influence internal and external stakeholders to drive corrective actions, enforce accuracy, and close identified gaps.

Requirements

8 -10 years of strong experience in governance, compliance, and documentation management experience, preferably within financial services or payment products.Fluent in Arabic & English is requiredExceptional attention to detail with a structured and methodical approach.Proven ability to review and interpret contracts, partner agreements, and reports.Excellent communication and stakeholder management skills able to persuade, influence, and follow through until closure.Proactive and persistent personality, with the ability to balance control responsibilities while maintaining strong working relationships.Comfortable working within card product teams and supporting senior leadership directly.