Program Manager IRTS - Req 257709

Position Title: Program Manager / Residential Clinical Operations Leader

Employment Type: Full-Time

Location: Twin Cities Metro Area, MNSalary Range: $78,185 – $94,770 / year (commensurate with experience, education, and credentials)Setting: Intensive Residential Treatment Services (IRTS) & Crisis StabilizationAbout the OpportunityWe are partnering with a premier Minnesota behavioral health and human services nonprofit to recruit a Program Manager for an established Intensive Residential Treatment Services (IRTS) facility.In this pivotal leadership role, you will oversee day-to-day operations, lead an interdisciplinary residential care team, manage program finances and licensing compliance, and foster a welcoming, supportive recovery environment for individuals navigating mental illness.

You will also serve as an integral member of the broader Clinical Operations Leadership Team, driving program quality, clinical integration, and continuous service enhancement.What You’ll DoOperational & Program Leadership: Direct daily residential facility operations, establish shared team expectations, manage workflow distribution, and ensure clinical services reflect trauma-informed and person-centered best practices.Team Supervision & Culture: Provide ongoing coaching, performance development, and direct supervision to residential supervisors and direct-care staff; champion an inclusive, culturally responsive, and empowering work environment.Regulatory & Quality Compliance: Maintain thorough adherence to Minnesota Department of Human Services (DHS) licensing rules, statutes, and policies governing IRTS and residential crisis stabilization facilities.Budgetary & Financial Stewardship: Manage program-level operational budgets, monitor expenditures, ensure fiscal accountability, and optimize staffing models.Change Management & Strategic Growth: Navigate external healthcare changes impacting residential service delivery, reimbursement models, and potential facility expansion opportunities.Interdisciplinary Collaboration: Serve on the cross-functional Clinical Operations Team, partnering with clinicians, community providers, county liaisons, and social service stakeholders to ensure coordinated client care.Qualifications & RequirementsRequired Qualifications:Education: Bachelor’s degree in Healthcare Administration, Social Work, Public Health, Business Administration, Non-Profit Management, or a related behavioral science/human services field.Leadership Experience: Minimum of 2 years of professional supervisory and people-management experience (preferably within healthcare, behavioral health, or residential services).Clinical Knowledge: Strong working knowledge of mental health recovery, IRTS/Crisis programming, and trauma-informed care principles.Driver’s License & Vehicle: Valid Class D Driver’s License, reliable personal vehicle, clean driving history, and active auto insurance.Background Clearance: Ability to successfully pass a Minnesota Department of Human Services (DHS) background study.

Preferred Qualifications

Master’s degree in Behavioral Sciences, Social Work, Counseling, or Healthcare Administration.Independent Minnesota mental health licensure (LICSW, LMFT, LPCC or equivalent).Prior experience directing an IRTS or 24/7 adult residential mental health program in Minnesota.Working Conditions & ScheduleSchedule: Standard full-time daytime leadership schedule with flexibility required for occasional evening or weekend coverage as operational needs arise.Environment: Direct residential facility setting involving collaborative engagement with clients and staff; periodic travel to administrative meetings or regional program sites.Physical Demands: Prolonged computer and desk work, navigating stairways within the facility, and ability to lift/carry up to 25 lbs as needed.Comprehensive Benefits & RewardsCompetitive Annual Compensation: $78,185 – $94,770 (based on qualifications and experience).Robust Health Coverage: Comprehensive Medical, Dental, and Vision insurance options.Financial Wellbeing: 403(b) retirement savings plan with organizational match, plus Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).Time Away: Generous Paid Time Off (PTO), dedicated paid holidays, and designated wellness hours.Protection & Security: Employer-provided Short-Term and Long-Term Disability, along with comprehensive Life Insurance.Mission-Driven Culture: An organization deeply committed to employee wellbeing, mutual support, and healthy leadership boundaries.