Program Team Leader

Company Description The Flagstaff Group is a not-for-profit social enterprise that provides meaningful employment for 275 people with disability and employs over 340 people across the Illawarra and Shoalhaven regions. Established in 1966 in Wollongong, Flagstaff was founded to achieve a social purpose and make a positive impact in the community. The organization operates multiple business divisions, including Print, Mail and Digital Marketing, Paper and Cardboard Recycling, Commercial Laundry, and Group Services. Team members contribute to services and programs that support people with disability while delivering high-quality commercial outcomes. Applicants can learn more about Flagstaff’s work and community stories by exploring its LinkedIn page and Linktree.Role Description The Program Team Leader is a full-time, on-site position based in Wollongong, NSW. This role is responsible for leading and coordinating program activities that support people with disability, ensuring high-quality service delivery and alignment with Flagstaff’s social purpose. Day-to-day tasks include supervising and mentoring team members, managing rosters and workloads, monitoring program outcomes, and maintaining accurate documentation and reporting. The Program Team Leader collaborates with internal stakeholders, external partners, and participants to improve service quality and enhance participant experience. The role also involves identifying opportunities for program improvement, ensuring compliance with relevant standards and policies, and promoting a safe, inclusive work environment.Qualifications Demonstrated experience in program coordination or team leadership within community services, disability services, or a related sector.Strong people leadership skills, including staff supervision, coaching, performance support, and fostering a positive, inclusive team culture.Knowledge of person-centered practices and an understanding of the needs and rights of people with disability, including familiarity with relevant legislation and frameworks.Effective communication and interpersonal skills, with the ability to build respectful relationships with participants, colleagues, and external stakeholders.Organizational and time-management skills, including capability to manage multiple priorities, meet deadlines, and maintain accurate records.Problem-solving and decision-making skills, with the ability to respond to operational issues and support continuous improvement in programs.Basic digital literacy, including confidence using email, documents, spreadsheets, and client or program management systems.Relevant qualifications in community services, disability, social work, management, or a related field (or equivalent experience).Commitment to workplace health and safety, safeguarding, and ethical practice.Ability to work on-site in Wollongong, NSW, with flexibility to support program needs as required; current driver’s license and clear background checks may be advantageous.