Programme Operations Manager

Job Overview: The Programme Operations Project Manager will serve as the lead role within the India support structure, acting as the central operational anchor for the programme. This individual will be responsible for driving operational excellence, managing cross-functional coordination, and ensuring seamless delivery across deployment, finance, and contractor care functions.The role will function as the primary operational interface between internal teams and the client, managing escalations, ensuring reporting accuracy, and building scalable processes while supporting the transition to a permanent US-based operational team.This is a high-impact role requiring strong programme management capability, stakeholder management, and the ability to operate in a fast-paced, evolving environment. Programme Operations Managers typically oversee multiple workflows, standardize processes, and ensure alignment across teams to deliver business outcomes efficiently.

Key Responsibilities

1. Programme Operations LeadershipAct as the operational focal point for the programme, ensuring alignment across all workstreamsProvide end-to-end oversight of programme operations including deployment, finance, and contractor careDrive execution of programme objectives while ensuring quality, timeliness, and efficiencySupport the transition and scalability of operations as the programme grows2. Process Mapping & StandardizationMap existing operational processes across deployment, finance, and contractor care functionsIdentify inefficiencies, gaps, and dependencies across workflowsDesign and implement standardized processes and SOPs for the Amazon programmeEnsure consistency, scalability, and compliance across all operational activitiesContinuously evaluate and optimize workflows to improve performance and reduce operational risk3. Programme Reporting & Data ManagementOwn and maintain programme dashboards, trackers, and reporting frameworksEnsure accurate, real-time visibility into programme performance, KPIs, and operational metricsDeliver regular reporting to internal leadership and client stakeholdersSupport ad-hoc data requests and analysis from the client and leadership teamLeverage data insights to drive decision-making and continuous improvement4. Stakeholder Management & CoordinationCollaborate closely with the US Account Manager and leadership team to align on programme prioritiesAct as the primary liaison between India operations and global stakeholdersEnsure clear communication, alignment, and timely updates across all stakeholdersSupport client interactions by providing operational insights, updates, and solutionsBuild strong relationships to drive collaboration and programme success5. Team Oversight & Capability BuildingOversee the India operational support team, ensuring effective workload management and deliveryProvide guidance, structure, and direction to team members across different operational functionsMonitor team performance, ensure accountability, and drive continuous improvementSupport team development, knowledge sharing, and process adherence6. Escalation Management & Issue ResolutionAct as the central escalation point for all operational issues and programme-related queriesIdentify risks, bottlenecks, and operational challenges proactivelyDrive resolution of issues through cross-functional collaborationEnsure escalations are managed efficiently with minimal impact on programme deliveryImplement preventive measures to reduce recurring issues7. Technology & Automation Collaboration (Linnk Innovations Hub)Work closely with Linnk Innovations Hub to translate business and operational requirements into technical specificationsIdentify opportunities to automate manual processes and improve operational efficiencySupport the design and development of reporting dashboards, tools, and systemsEnsure alignment between operational needs and technology solutionsContribute to building scalable, tech-enabled programme infrastructure8. Programme Transition & ScalabilityEnsure the programme is structured and documented to enable a smooth transition to a permanent US operational teamBuild scalable processes and frameworks that support future growthDocument workflows, reporting structures, and operational dependenciesSupport knowledge transfer and transition planning as the account expandsRequired Skills & CompetenciesStrong programme/project management expertiseProven experience in process mapping, workflow design, and operational optimizationAdvanced reporting and data analysis skills (Excel, dashboards, reporting tools)Excellent stakeholder management and communication skillsAbility to manage cross-functional teams and multiple workstreamsStrong problem-solving and decision-making capabilityExperience working with international/global teamsAbility to operate in a fast-paced, ambiguous environment with high ownershipQualifications & Experience5–8 years of experience in operations, programme management, PMO, or related rolesProven experience managing end-to-end operational processes and reporting frameworksExperience supporting global stakeholders or international teams is essentialExposure to automation, systems, or product/tech collaboration is a strong advantageBachelor’s degree in Business Administration, Operations, or a related field