Project Coordination Team Lead

Hello Everyone, I am writing this Job Post to brief about the job opportunity with IRIS KPO Resourcing Pvt Ltd (IRIS Software Group) for Team Lead - Project Coordination Please find the job description and specifications for your references, Please share your interest for the job opportunity with your updated resume. Shift timing : UK Timings (2 PM to 11 PM) Web Link : https://www.iris.co.uk/ LinkedIN : https://www.linkedin.com/company/iris-outsourcing-and-global-product-development-centre/posts/?feedView=all Job Title : Location : Chennai, India (Work from Office) | UK Business Hours (2:00 PM - 11:00 PM IST)Candidates must be interested to work from office along the team.One way (Drop) Transport will be provided for the women colleagues. Employment Type : Full-Time | PermanentAbout UsWith 40 years' experience, the IRIS Software Group is a leading provider of business-critical software and services to the UK accountancy and payroll sectors in the UK. IRIS continues to be a leading supplier to the UK accountancy sector with over 20,000 Accountancy Practices relying on IRIS every day to run their business, and IRIS meets the needs of over 80,000 SMEs through its leading bookkeeping, payroll and HR software solutions, with 14% of UK companies paying their employees through IRIS. The Education division of IRIS also provides software to over 10,000 schools and academies and 51% of UK academies are powered by its PS Financials software.IRIS is focused on employee learning and development with a large number of its Finance Team undergoing supported training and clear progression opportunities.India Operations:IRIS KPO Resourcing is a subsidiary of IRIS Software Group Ltd based out of 5th floor, Pottipati Plaza, Nungambakkam, Chennai, India. We are fully integrated with our UK entity in providing IT and ITeS solutions as global delivery center. We do not have any other office in India.More information on IRIS KPO Resourcing India could be accessed at https://www.iris.co.uk/products/iris-resourcing/ Job summaryWorking within IRIS Professional Services, the employee will be responsible for leading a team of project coordinators, managing the team in the office following IRIS rules and expectations set. Overseeing the day-to-day management required to ensure the smooth delivery of projects, governance is adhered to from receipt of order to completion.Main responsibilitiesKey RelationshipsTeam lead, for the HCM co-ordination team, overseeing the smooth delivery of all projectsManage HCM Team performance against set KPI MetricsRegular 1:1s and Team Meetings to enforce regular communication with the TeamSetting Quarterly Objectives and Development plans for the TeamResponsible for working and/or supporting Co-Ordinators on Backlog and revenue forecastingEnsuring team are adhering to SOP’s and supporting where neededHighlighting potential project Risk or escalationWorking with the Project Delivery Manager, identifying process improvements and efficienciesResponsible for ensuring team OLA performance remains above 90%Process weekly & monthly reporting team stats/metricsProject Delivery ManagerImplementation ManagerImplementation ConsultantsTraining ConsultantsSOP and Finance TeamsIRIS CustomersIRIS EmployeesQualificationExcellent English and Maths skills/qualificationsExperienceStrong project co-ordination skills and experienceExcellent communication and administration skillsExperience at working both independently and in a team-orientated, collaborative environment is essentialCustomer service skills CompetenciesTechnically competent with various software programs such as Word, Excel, etc.Proactive approach with the ability to take initiative and drive tasks forwardReacts to project adjustments and alterations promptly and efficientlyFlexible during times of changePersuasive, encouraging and motivatingPlanning and organizationAbility to prioritize own workload to meet targets and objectivesCustomer AwarenessResilience