Project Lead / Head of Concept & Operations (New Coffee Concept)

Company Description Daam W Tamkeen Ltd. (Support and Empowerment) is a Saudi-based company that provides integrated operational and organizational solutions to drive business growth across diverse sectors. The company focuses on empowering individuals and organizations to improve efficiency and achieve strategic objectives through professional, high-quality, and innovative services. Its core offerings include operational and logistical support, catering services, and packaging solutions tailored to streamline client workflows. By combining expertise with practical, results-oriented approaches, Daam W Tamkeen helps clients enhance daily business performance and long-term sustainability.Job OverviewWe are looking for an ambitious, visionary, and results-driven Head of Concept & Operations to join us at the ground level of an innovative new coffee concept in Saudi Arabia. Starting as an agile kiosk/small-shop model with rapid expansion potential, this role requires someone who can transform a creative vision into a seamless, high-performing operational reality.You will own the end-to-end development of the concept, establishing rigorous operational standards, building comprehensive training programs, and setting the benchmark for specialty coffee experiences in the region.Key ResponsibilitiesConcept Refinement: Collaborate closely with founders to translate the core brand vision into a scalable, market-ready retail blueprint optimized for kiosk and small-footprint operations.Operational Excellence: Design and implement standard operating procedures (SOPs) covering store opening/closing, inventory management, quality control, customer service, and food safety.Training & Development: Create comprehensive training manuals, barista skill development programs, and customer service modules to ensure brand consistency across all touchpoints.Supply Chain & Equipment: Assist in sourcing premium coffee beans, equipment, and packaging that align with the brand’s positioning and cost targets.Launch Execution: Lead the pilot launch (kiosk/small shop), monitor initial performance metrics, refine workflows based on real-time consumer feedback, and prepare systems for future scaling.Qualifications & RequirementsEducation: Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field. (Specialized certifications in coffee, such as SCA (Specialty Coffee Association) credentials in Barista Skills, Brewing, or Coffee Processing, are a strong plus).Experience:Minimum of 5 to 7 years of progressive operational leadership experience within the F&B industry, with a heavy focus on specialty coffee or fast-casual retail.Proven track record of working with large, recognized coffee chains, innovative boutique concepts, or high-growth franchise brands similar in scale or ambition.Hands-on experience launching new stores, kiosks, or pop-up concepts from scratch (0-to-1 execution).Skills & Competencies:Deep expertise in workflow optimization, labor scheduling, and cost-of-goods-sold (COGS) management.Exceptional leadership and employee training capabilities, with a passion for building high-performing teams.Strong understanding of the Saudi F&B market, consumer preferences, and local regulatory compliance.Bilingual proficiency (English and Arabic) is highly preferred.