Project Manager

Company DescriptionSFCL is a national company based in Riyadh, specializing in Integrated Facilities Management Services, Specialized Services Management, and Property Management. We value the experience and expertise of our team members in delivering high-quality services.-Project ManagerLocation: RiyadhMain Purpose of the PositionTo manage the project and oversee all Facilities Management, Operations, and Maintenance activities, ensuring service continuity and quality, achieving client satisfaction, complying with contract requirements, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), and managing resources, manpower, costs, and subcontractors to achieve operational and financial efficiency.To manage Facility Management operations within the project and ensure:Service quality.Client satisfaction.Operational efficiency.Employee management, training, and performance evaluation.Cost control and savings.Compliance with company and service standards.2. Key Operational ResponsibilitiesFollow up on and address maintenance works and breakdowns in a timely manner.Coordinate with consultants, contractors, and various relevant parties.Supervise daily operations, including cleaning, maintenance, and operations.Ensure compliance with building codes, safety and fire requirements, and related regulations.Improve the efficiency of Facility Management operations.Organize manpower according to facility operational requirements.Coordinate electrical, plumbing, carpentry, painting, and landscaping works.Train, supervise, and evaluate employees.Manage insurance claims related to damages or losses.Manage expenses, manpower requirements, procurement, and materials.Submit reports to management regarding performance and issues that may affect client satisfaction.Coordinate between Hard Services, Soft Services, and Stores.Ensure the proper condition and preservation of buildings, equipment, and facilities.Conduct periodic inspections.Coordinate with the Finance Department regarding credit procedures.Manage deductions and allowances granted to the team.Ensure employees are familiar with the client's facilities and services.Prepare statistics and reports.Recommend improvements to equipment, systems, and work methods.Inform management of important information related to the project.Develop emergency procedures in coordination with the Emergency Response Team.Prepare work and leave schedules according to project requirements.3. Client Service ResponsibilitiesFocus on:Prompt response to client requests.Maintaining a high level of knowledge of facilities, systems, and equipment.Professional customer service with the client.Handling complaints.Monitoring operational efficiency and asset records.Enhancing client satisfaction.4. Human ResourcesThe Project Manager is responsible for:Planning future manpower requirements.Developing and implementing departmental procedures and standards.Identifying training needs.Evaluating employee performance.Managing employee and leave records.Coaching, training, and discipline.Maintaining good employee relations.5. Financial ResponsibilitiesPreparing and managing the project budget.Coordinating the preparation of the annual budget.Managing project expenses.Preparing performance, statistical, and financial forecast reports.6. Occupational Health and SafetyThe role includes:Implementing safety and security policies and procedures.Ensuring the safe use of equipment.Addressing hazards and unsafe conditions.Recording incidents and security events.Complying with fire, emergency, and first-aid procedures.7. Subcontractor and Specialized Systems ManagementManaging and monitoring subcontractors and specialized service providers.Ensuring their compliance with the contract, specifications, KPI/SLA requirements, and safety requirements.Following up on maintenance, inspection, testing, and calibration of specialized systems.Reviewing technical reports, invoices, and claims.Following up on critical breakdowns, additional works, and work orders.Coordinating with contractors for systems such as BMS, Fire Alarm, HVAC, Elevators, Generators, UPS, CCTV, Access Control, and ELV, as applicable to the project scope.8. Payment Applications and InvoicingPreparing and reviewing monthly payment applications based on completed works and the contract scope.Ensuring that all supporting documents for payment applications are complete.Following up on approval of payment applications, invoice issuance, and collection.Reviewing deductions and penalties related to KPI and SLA.Following up on additional works and variation orders and obtaining their financial and contractual approvals.9. General ResponsibilitiesThe position also requires:Continuous communication with all departments.Building a cooperative team.Training and developing employees.Conducting performance evaluations.Focusing on cost, client satisfaction, safety, and employee development.Conducting daily/pre-shift meetings and monthly meetings.Implementing company policies and procedures.Maintaining the professional image of the company.10. Additional ResponsibilitiesThese include maintaining equipment and workshops, following up on breakdowns, training, reducing waste, optimizing water and energy consumption, and complying with regulations and policies