Project Manager

IDS is a multi-disciplinary project management and operational execution firm. We deliver end-to-end management across four core verticals: Commercial Construction, Facility Maintenance Lifecycle Management, Software Development, and Strategic Marketing. We're expanding our Facility Maintenance Lifecycle Management operations into Beirut and looking for an Entity Lead to build and run our new dispatch team from the ground up.About the RoleAs Entity Lead, you'll own the full operational performance of your team — service execution, client satisfaction, and profit margins — for a dedicated group of Project Coordinators managing the complete lifecycle of U.S. client work orders. You'll report directly to our Operations Manager and be the first line of leadership on the ground in Beirut.What You'll DoLead and manage a team of Project Coordinators handling live technician dispatch, work order tracking, and client communicationEnforce check-in/check-out protocols, proof-of-work standards (before/after photos, sign-off sheets), and Not-To-Exceed (NTE) budget compliance across all active jobsServe as the primary point of contact for client account reps on entity-specific jobs and escalationsReview and approve completed job packages before billing to minimize invoice disputesCoordinate with Quoting on scope/pricing for complex jobs, and with Procurement on material sourcing timelinesRun monthly performance reviews for each Project CoordinatorHandle day-to-day operational escalations (technician no-shows, scope disputes, client friction) and bring solutions — not just problems — to leadershipApprove deposits up to $500 and flag/red-light problematic jobsWhat We're Looking ForStrong English communication skills, spoken and written — you'll be coordinating directly with U.S. clients and technicians dailyPrior experience in dispatch, operations management, logistics coordination, or a similar client-facing operational roleComfortable managing a team and owning outcomes, not just tasksCalm under pressure — this role handles live escalations as a matter of courseBased in or able to relocate to Beirut; comfortable with evening working hours aligned to U.S. business hoursWhat We OfferCompetitive salary, paid in USDHealth insuranceThe opportunity to build and shape a new team and market for the company from day oneA clear leadership track as the Beirut operation grows