Property Management Coordinator

Location: Glyfada, Athens

Company: Hellenic Stays

Employment Type: Full-time | Hybrid | Rotating ScheduleAbout Hellenic StaysHellenic Stays is the dedicated property management arm of Hellenic Grounds, our boutique real estate advisory and brokerage company.We provide comprehensive property management services across Athens and the Athenian Riviera, managing both short-term and longer-stay properties.

Our operations cover the full day-to-day management cycle, including guest communication, reservations, cleaning coordination, maintenance, property readiness, inventory, compliance, and operational administration.As our portfolio continues to grow, we are looking for a highly organized, proactive and hands-on Property Management Coordinator to join our team.This is a broad operational role for someone who enjoys taking ownership, solving problems and keeping multiple moving parts organized. You will work closely with our Property Management Supervisor, alternating operational coverage and helping ensure that our properties, guests and internal teams are supported effectively every day.You will report directly to the Property Management Supervisor.Key ResponsibilitiesGuest Experience & ReservationsManage day-to-day guest communication across Airbnb, Booking.com and other booking channels.Respond to guest questions, requests and issues promptly and professionally.Coordinate arrivals, departures, check-ins and other guest requirements.Handle incoming guest calls and operational enquiries.Troubleshoot guest issues and coordinate appropriate solutions with the relevant team members.Monitor upcoming reservations and proactively identify any operational requirements before arrival.Help maintain consistently high guest satisfaction and service standards.Daily Property OperationsCoordinate the day-to-day operation of properties across the Hellenic Stays portfolio.Ensure properties are prepared and operationally ready for upcoming arrivals.Identify, record and follow up on property issues until resolution.Coordinate cleaners, field staff, technicians, suppliers and external partners where required.Prioritize operational issues according to urgency and guest impact.Follow up on outstanding tasks to ensure that nothing falls through.Cleaning & Maintenance CoordinationCreate and manage cleaning schedules based on arrivals, departures and operational requirements.Coordinate cleaning teams and communicate schedule changes when necessary.Arrange maintenance visits, repairs and technical interventions.Track reported maintenance issues and monitor their progress through completion.Ensure relevant teams have the information and access required to complete their work efficiently.Inventory & Property ReadinessMonitor property inventory and consumables according to company standards and SOPs.Coordinate replenishment and movement of supplies between the office, central inventory hub and managed properties.Help ensure properties remain properly stocked and guest-ready.Monitor property checklists and operational standards.Flag missing, damaged or replacement items and coordinate the necessary action.Property Listings & SystemsManage and maintain property information through Hosthub and connected platforms.Monitor Airbnb, Booking.com and other distribution channels for accuracy.Update property information, availability, operational notes and relevant listing details when required.Maintain accurate internal records and operational information.Use ClickUp, Google Drive, Google Sheets/Excel and other company systems for task management, reporting and record keeping.SOPs, Quality Control & Team CoordinationFollow and help enforce Hellenic Stays Standard Operating Procedures.Work closely with cleaning, field operations, maintenance, inspections, administration and management.Help identify recurring operational problems and suggest improvements to processes.Maintain accurate documentation and ensure important information is properly communicated between shifts.Support the Property Management Supervisor with the implementation and improvement of operational systems.Take ownership of day-to-day responsibilities during assigned operational shifts.Who We Are Looking ForWe are looking for someone who is organized, dependable and comfortable working in a fast-moving environment where priorities can occasionally change throughout the day.The ideal candidate is someone who does not simply identify problems but actively works toward resolving them.Qualifications & SkillsPrevious experience in hospitality, property management, hotel operations, short-term rentals or operations coordination is highly desirable.Excellent written and verbal communication skills in Greek and English.Strong organizational and multitasking abilities.Ability to prioritize tasks according to urgency and operational impact.Strong attention to detail.Comfortable communicating with guests, colleagues, technicians, cleaners and suppliers.Good working knowledge of Google Workspace and Microsoft Excel / Google Sheets.Comfortable learning and using digital systems and property management software.Previous experience with Hosthub, Airbnb, Booking.com or similar property management systems is considered an advantage.Ability to follow established procedures while also using initiative when unexpected situations arise.Proactive, solution-oriented and accountable mindset.Strong team player with the ability to work independently when required.What We OfferCompetitive salary package.Performance-based bonus structure linked to agreed KPIs and milestones.Company mobile phone number.Gas / transportation compensation.Hybrid working structure, depending on operational requirements and needs, along with assigned shifts.Direct exposure to the operation of a growing hospitality and property management portfolio.Opportunity to develop professionally as the Hellenic Stays portfolio and operational team continues to expand.A varied role with genuine responsibility and involvement in the day-to-day management of properties across Athens and the Athenian Riviera.