Property Manager

Company Description Park Place Holdings is a fast-growing, vertically integrated commercial real estate investment firm based in Northeast Wisconsin. We own and operate a diversified portfolioof office, retail, mixed-use, and multifamily assets, and we are actively acquiring,repositioning, and developing new opportunities.We do not operate like a traditional real estate company. We move fast. We think likeowners. We expect excellence.Our culture is built on:StewardshipIntegrityOwnershipClear communicationUrgency and focusCuriosity and innovationWe are building a company that leverages technology, operates with discipline (EOS), anddelivers a best-in-class experience for tenants, vendors, and team members.Role Description We're looking for someone who can own the day-to-day operational performance of our properties while delivering an exceptional tenant experience. This role sits at the intersection of tenant relations, property operations, maintenance coordination, vendor management, and portfolio performance. The position will be based in DePere, but will regularly be onsite at our properties across Green Bay and Fox Cities.You will work closely with leadership, leasing, accounting, construction, and operations teams to ensure our properties are operating efficiently, our tenants are well-served, and our assets are positioned for long-term success.This role is responsible for creating consistency, accountability, and responsiveness across the portfolio while helping build systems that support continued growth.If you enjoy solving problems, building relationships, improving processes, and taking ownership, you'll fit right in.Key Responsibilities1. Tenant Relations & ExperienceServe as the primary point of contact for tenants across assigned propertiesDeliver a best-in-class tenant experience through responsiveness, professionalism, and follow-throughCoordinate move-ins, move-outs, lease renewals, and ongoing tenant communicationResolve tenant concerns quickly and effectivelyBuild strong long-term relationships that improve tenant retention and satisfaction2. Property OperationsOversee daily operations across assigned office, retail, mixed-use, and multifamily propertiesConduct regular property inspections to ensure assets remain clean, safe, functional, and well-maintainedIdentify operational issues proactively before they become larger problemsCoordinate maintenance requests and ensure timely completionSupport implementation of operational systems and process improvements3. Vendor & Maintenance ManagementCoordinate vendors, contractors, and maintenance personnel across the portfolio in collaboration with the Director of OperationsEnsure work is completed on time, within budget, and to company standardsObtain bids and assist with vendor selection and negotiationsTrack service requests and projects from initiation through completionEstablish accountability and performance expectations with vendors4. Financial & Administrative OversightAssist with annual budgets, invoice approvals, and expense trackingOversee 5 year capital planningMonitor operational expenses and property performance metricsSupport rent collection efforts and delinquency follow-upMaintain accurate property records, tenant files, and operational documentationProvide timely updates and reporting to leadership5. Cross-Functional CollaborationPartner closely with leasing, operations, accounting, construction, and leadership teamsAssist with property tours and tenant onboarding when neededAssist with due diligence of new acquisitionsSupport leasing efforts by ensuring spaces and properties are presented professionallyImprove communication and operational alignment across departmentsHelp develop scalable systems that support portfolio growth6. Operational Leadership & Continuous ImprovementTake ownership of assigned properties as if they were your ownIdentify opportunities to improve efficiency, tenant satisfaction, and operational performanceRecommend and implement process improvementsHelp build systems and standards that support long-term portfolio growthDrive accountability through strong communication and follow-throughWhy This Role Is UniqueYou won't be confined to a traditional property management role. You'll have direct exposure to ownership, acquisitions, development, leasing, and strategic decision-making inside a growing real estate investment company.Direct exposure to ownership and key decision-makersOpportunity to shape systems and operational processesWork across office, retail, mixed-use, and multifamily assetsHigh impact on a growing commercial real estate portfolioOpportunity to help define the tenant experience and operational standardsBe part of a company that is redefining what it means to be a landlordWhat We're Looking ForWe're looking for someone who combines strong people skills with operationaldiscipline—someone who can manage multiple priorities, communicate effectively, andexecute at a high level without constant oversight.The ideal candidate will bring:Experience in property management, real estate operations, hospitality, customer service, or related operational rolesStrong communication, customer service and interpersonal skillsExceptional organizational ability and follow-throughAbility to manage multiple priorities in a fast-paced environmentStrong problem-solving skills and ownership mentalityExperience coordinating vendors, maintenance, and operational workflowsComfort working directly with tenants, leadership, and external partnersHigh attention to detail while maintaining a big-picture perspectiveA proactive mindset focused on solutions, not just problemsStrong technology proficiency and comfort learning new systemsBonus:Commercial or multifamily property management experienceExperience with Yardi or similar property management softwareUnderstanding of leasing operations and tenant relationsExperience working within entrepreneurial or high-growth organizationsBudgeting and financial management experience related to property operationsWhat Winning Looks Like (12–24 Months)Tenant response times consistently meet company standardsTenant satisfaction and retention improve across assigned propertiesMaintenance requests and work orders are completed efficiently and professionallyProperties consistently score well on inspections and operational reviewsVendors are accountable, responsive, and performing at a high levelOperational systems become more scalable and efficientLeadership has clear visibility into property performance and operational issuesAssigned properties operate smoothly with minimal oversightTenant concerns are addressed proactively before they become larger problemsYou are viewed as a trusted operational leader within the organizationOur MissionTo use real estate investing and development to honor God, express creativity, and serveour families, customers, and communities.