Q-Commerce & E-Commerce Specialist | FMCG / Chocolate

Job Overview:We are looking for a proactive and data-driven Q-Commerce & E-Commerce Specialist to manage and grow our online sales channels across quick commerce platforms, marketplaces, and our direct-to-consumer website.This role is responsible for maximizing product visibility, optimizing digital merchandising, executing online promotions, and ensuring operational excellence across platforms such as Talabat Mart, Noon Minutes, Careem, Deliveroo, Amazon, Noon, and the company's own e-commerce store.The ideal candidate has experience in online retail, digital merchandising, marketplace management, and performance analysis, with a passion for growing brands through digital commerce.Key Responsibilities: Q-Commerce ManagementManage the company's presence across Q-Commerce platforms including:Talabat MartNoon MinutesCareemDeliverooInstashopCarrefour Nowother quick commerce partnersCoordinate new product launches and SKU onboarding.Ensure product listings, pricing, descriptions, and images remain accurate and optimized.Monitor product availability and resolve stock or listing issues quickly.Work closely with platform account managers to improve visibility and performance. E-Commerce ManagementManage product listings across:Company websiteAmazonNoonTrendyol (where applicable)other online marketplacesOptimize:product pagestitlesdescriptionskeywordsimagesproduct videosEnsure consistent branding across all digital channels.Monitor customer reviews and coordinate responses where required.Sales Growth & PerformanceDrive online sales growth through:promotional campaignsbundlesflash salesfeatured placementsseasonal campaignsMonitor KPIs including:salesconversion ratebasket sizerepeat purchasesROASIdentify opportunities to increase visibility and ranking on partner platforms.Recommend pricing and assortment strategies based on performance.Promotions & Campaign ManagementPlan and execute promotional calendars across all online platforms.Coordinate campaign assets with Marketing and Design teams.Manage platform-funded campaigns and sponsored placements.Ensure promotions launch accurately and on schedule.Track campaign performance and prepare post-campaign reports.Inventory & Operations CoordinationCoordinate with Supply Chain and Warehouse teams to maintain stock availability.Monitor inventory health and prevent out-of-stock situations.Ensure accurate synchronization of inventory across channels.Support forecasting for promotional periods and seasonal demand.Analytics & ReportingPrepare weekly and monthly reports covering:online salesplatform performancebest-selling productscustomer trendscampaign ROIAnalyze customer behavior and recommend improvements.Monitor competitor pricing, assortment, and promotional activity.Develop action plans based on performance insights.Cross-Functional CollaborationWork closely with:SalesMarketingBrand ManagementDesignWarehouseFinanceCustomer ServiceCoordinate product launches across all digital channels.Ensure online activities align with overall commercial objectives.Qualifications & Skills:Bachelor's degree in Marketing, Business, E-Commerce, or related field.3–6 years of experience in E-Commerce, Q-Commerce, Digital Commerce, or Marketplace Management.Experience managing platforms such as:Talabat MartNoon MinutesAmazonNoonShopifyWooCommerceStrong understanding of:digital merchandisingonline retail operationsmarketplace optimizationpromotional planningKnowledge of Google Analytics, Meta Business Suite, and marketplace analytics tools.Strong Excel and reporting skills.Excellent organizational and project management abilities.Strong analytical and problem-solving mindset.Fluent in English (Arabic is an advantage).Key Success Metrics:Online sales growthQ-Commerce sales performanceMarketplace ranking and visibilityConversion rate improvementStock availability across online channelsPromotion execution accuracyCustomer ratings and reviewsReturn on promotional investment (ROI)Why Join Us:Be part of a fast-growing premium chocolate and FMCG brand with ambitious digital expansion plans.Lead the growth of multiple online sales channels across the UAE and international markets.Work with innovative products, exciting launches, and high-impact digital campaigns.Competitive salary, performance incentives, and excellent career progression opportunities.Career path toward:E-Commerce ManagerDigital Commerce ManagerHead of E-CommerceDigital Growth Manager